491-Incident Reporting, Investigation and Management / 748
Incident
R
e
p
ortin
g,
In
v
esti
g
ation
and Mana
g
e
m
ent
BOS-PRD-0302.900801
Version 04. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site.Uncontrolled document when printed.
Procedure prepared by: BOS QHSE Coordinators. Approved by: BOS QHSES Manager. Validated by: BOS Quality Representative
7 / 21
x
Any incident leading to a client complaint from MODERATE negative reputation impact;
x
Any incident leading to a scheduled delays from 12 hours;
x
Any incident leading to an other, Moderate, Major or Massive negative impact.
4
.
2
.
2
M
ODERATE REAL
I
mp
act Incidents (as
p
er t
h
e
S
e
v
erit
y m
atri
x
):
x
Medical Treatment Case (MTC), Restricted Work Case (RWC) injuries;
x
Occupational illness (WRI);
x
Spill 10 - 100 liters; (contained or at sea);
x
Collision/Damages to assets 10
000€
-100
000€
;
x
Any incident leading to a MINOR negative impact client complaint;
x
Any incident leading to a scheduled delays from 1-12 hours;
Any incident leading to an other minor negative impact.
4
.
2
.
3
LO
W
REAL
I
mp
act Incidents (as
p
er
f
ollowin
g S
e
v
erit
y m
atri
x
):
x
First Aid Case injuries (FAC);
x
Spill <10 liters; (contained or at sea);
x
Collision/Damages to assets < 10
000€;
x
Any incident leading to a SLIGHT negative impact client complaint;
x
Any incident leading to a scheduled delay of < 1 hour;
Any incident leading to an other slight negative impact.
4
.
2
.
4
HI
G
H
NEAR
MI
SS
I
mp
act Incidents (as
p
er
f
ollowin
g S
e
v
erit
y m
atri
x
):
x
Fatality;
x
Permanent disability;
x
Fire;
x
Spill of > 500 liters (contained or at sea);
x
Collision/Damages to assets >500
000€;
x
Flooding,
x
Grounding;
x
Blackout or mechanical failure leading to a hazardous situation;
x
Any near miss incident leading to a serious breach of statutory, national, international, Company or
client regulations;
x
Any near miss incident leading to a client complaint from MAJOR negative reputation impact;
x
Any near miss incident leading to a scheduled delays from 48 hours;
x
Any incident leading to an other major or massive negative impact.
4
.
2
.
5
M
ODERATE NEAR
MI
SS
I
mp
act Incidents (as
p
er t
h
e
S
e
v
erit
y m
atri
x
):
x
MTC, RWC, LWC and Partial disability injuries;
x
Spill 10 - 500 liters (contained or at sea);
x
Collision/Damages to assets 10 000
€
- 500
000€;
x
Any incident leading to a MINOR and MODERATE negative impact client complaint;
x
Any incident leading to a scheduled delays from 1- 48 hours;
x
Any incident leading to an other minor or moderate negative impact.
491