43 / 76
43
2013 ANNUAL ACTIVITY AND RESPONSIBLE COMMITMENT REPORT
SERVICES
BANKING
AND INSURANCE
SERVICES
Carrefour offers its customers
financing, savings and insurance
solutions at 930 agencies and
financial service stands around
the world. The services were
further developed in 2013,
with new cards and benefits
for Carrefour
Banca
customers
in Italy, new wealth insurance
services for Argentinian
customers, special promotional
offers in stores for Taiwanese
customers and new payment
facilities in Romania.
LEISURE
FOR EVERYONE
Every year, more than
400,000 customers in France
go on holiday with Carrefour
Voyages.
The service was
expanded in 2013 with a number
of new affiliation partnerships
and franchisee agencies.
In Spain, Carrefour
Viajes
has
become the country’s
third-largest network in only
three years, and now has more
than 500 agencies. As for
shows, customers in France
can book tickets for more than
60,000 events at 420 dedicated
areas in stores, as well as
directly online. The service
available in Belgium has also
been expanded and now includes
notably tickets to many
amusement parks.
CHEAPER ENERGY
Carrefour is constantly striving
to reduce its customers’ energy
bill through concrete but simple
initiatives. Its petrol and fuel oil
prices, for example, are the
lowest available on the market at
the many service stations it has
integrated into its hypermarkets
and supermarkets. Carrefour also
introduced the eco-works bonus
in France in 2013. This is a bonus
that is paid into the loyalty
accounts of customers who have
work done on their homes or
who purchase equipment
designed to generate energy
savings, such as insulation,
wood-based heating systems
and heat pumps, and can be
as much as €3,000.