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SERVICES
I
n addition to a broad selection of food
and non-food products, Carrefour offers
its customers a wide choice of conveni-
ence services. These include package
pick-up points, key copying, vehicle hire,
pharmacies and health/beauty care,
and fuel oil delivery. All or some of these
services are available in each store, depend-
ing on its size and its customers’ require-
ments and expectations.
Financial and insurance services, together
with leisure services, such as travel agen-
cies, tickets for shows and photo services,
are available in many stores and shopping
centres throughout the world. In each area,
Carrefour draws on the expertise of season-
ed specialists in order to put together a
dynamic offer that provides customers with
tangible benefits with prices that are among
the lowest on the market. In France, for
example, more than 500 hypermarkets,
supermarkets and convenience stores now
offer a competitively-priced vehicle hire ser-
vice. And stores are always looking for
opportunities to provide those little extras
that make life easier, such as house moving
kits for customers who hire utility vehicles.
IMMEDIATELY ACCESSIBLE,
INSTANT BENEFITS
Carrefour’s teams ensure that all these ser-
vices can be immediately accessed. Most of
them are available in the stores’ welcome
areas, or in special dedicated nearby areas.
Some are available over the Internet or via
mobile applications designed to comple-
ment those available in the stores.
Customers can book a ticket for a show and
pick it up at their local store. Or they can get
an insurance quote online and then come
and talk to an adviser in a Carrefour Banque
agency, or book a holiday at a Carrefour
Voyages
corner and receive it on their
mobile phone. One of the key assets for
customers is the considerable number of
cross-benefits available to them. As well as
exclusive promotions on travel, tickets and
vehicle hire, customers with Carrefour bank
cards get additional discounts at the check-
out or can take advantage of attractive
financing offers. In Argentina, for example,
as part of a special campaign for purchases
of mattresses or bed frames, customers
paying with the Carrefour card got a 30%
discount, as well as the option to pay in
15 interest-free instalments. In Romania,
customers who pay with the co-branded
Carrefour-BRD Finance card – launched in
2007 – now get free credit and can pay in
three or ten monthly instalments, depending
on the product category. This is how the
Group is developing its range of financial
and insurance services. InChina, for example,
the launch of a co-branded Carrefour-China
CITICBank credit cardmeans that customers
canget discounts on their in-storepurchases.
In addition to these services, the Group is
also continuing to invest in a multichannel
system for listening to and informing its cus-
tomers in stores, through a number of new
welcome areas, as well as by telephone and
over the Internet, guaranteeing the best
possible service all along the customer path.
DAILY
LIFE
MADE EASIER!
Both online and in its stores, the Carrefour group offers you
a wide selection of services, underpinned by the same fundamental
values as its products: wide choice, high quality and low prices.