728-Corrective Action Procedure / 748
Correcti
v
e
A
ction
P
rocedure
BOS-PRD-1201.901201
The criteria that will be considered are in particular:
x
Risk reduced by the measure (probability/gravity);
x
Cost of the measure or cost reduction induced by the measure;
x
Way it reduces the difficulty of the task(s);
x
Way it improves the well-being of employees (equipment, work equipment)
x
How communication is improved by the proposal.
4
.
2
.
2 S
itu
a
tion
R
e
p
ort
Potential non-conformities, suggestions, remarks or complaints
shall
be filled in the
Situation Report
form by
all
Em
p
loyee
s
and handed over to the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e. O
p
er
a
tion
s
M
a
n
a
ger
shall
be in copy of
any Situation Report raised onboard vessels.
Examples of situation(s) that may be reported through the Situation Report tool are (but not limited to):
x
Suggestion relative to the design of an equipment (especially after delivery) or to notify a solution
found to improve the design of a same series of vessels (as for e.g. noise level, fire flaps…);
x
Improvement of the BOS Company Management Systems;
x
Situation(s) that slow down the activity of the Company;
x
Medicine logistic problems;
x
Crew change difficulties;
x
Excessive delivery times;
x
Reception of material and/or equipment not compliant to what have been ordered, equipment not
fitted for the operations or with bad quality, equipment not compliant to the international, national
laws and regulations;
x
Operations that need to find solution with
Third
p
a
rtie
s
and/or
Contr
a
cting Com
p
a
nie
s
;
x
Any Clients complaints or suggestions;
x
Recurrence of the same problems.
Depending of the situation reported, the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e
shall
classify the situation as follow:
x
Irrevelant, when the situation reported has been identified not threatening the activities or already
raised through previous situation report(s) and followed-up;
x
Relevant, when the situation reported may have an impact on the activities.
In this case, he/she
shall
raise:
o
A quality corrective action if the non-conformity or observation already occurred or,
o
A preventive action if, as detailed in the
Preventive Action Guidelines
, the non-
conformity/situation has not occurred but may occur.
4
.
2
.
3
Q
u
a
lity Correcti
v
e
a
ction
As described in the
Quality Corrective Action Flow-Chart
, if the situation reported is relevant and if the
situation analysed has already occurred, the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e
shall
grade in the
Description of Non-
Conformities and Observations
form the non-conformity as minor-conformity, major non-conformity, or
observation. Non-conformities, observations, and their supporting evidences
shall
be recorded.
x
When an observation is detected, the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e
shall
issue a recommendation for
improvement. Recommendations issued from observations are not binding, although they represent
an opportunity for improvement.
x
Minor and major non-conformity
shall
be sent immediately to the respective
P
roce
ss
O
w
ner
. Once
understood, the
P
roce
ss
O
w
ner
shall
designate an
I
m
p
lement
a
tion
R
e
sp
on
s
i
b
le
. A Quality
Corrective Action
shall
be issued by the
I
m
p
lement
a
tion
R
e
sp
on
s
i
b
le.
Feedback
shall
be provided
to the
I
niti
a
tor
and to the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e
of any non-conformity and if appropriate to other
areas within the Company.
If the situation reported is irrelevant, the
Q
u
a
lity
R
e
p
re
s
ent
a
ti
v
e
shall
close and file the
Situation Report.
The
Em
p
loyee
that raised the situation
should
be informed of this decision.
Version 02. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Procedure prepared by: BOS QHSES Manager. Approved by: Quality Director of BOURBON. Validated by: Quality Director of BOURBON.
This QMS document is validated as compliant to BOURBON standards (
http://intranet.bourbon-online.com/QMS ).
7 /13
Transposition from Corporate original (last
version date:07/08/12)
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