726-Corrective Action Procedure / 748
Correcti
v
e
A
ction
P
rocedure
BOS-PRD-1201.901201
De
s
ign
a
ted
P
er
s
on
A
s
hore
has the responsibility, authority and accountability for:
a) Verifying effectiveness of an ISM corrective action.
Oper
a
tion
s
M
a
n
a
ger
s
have the responsibility, authority and accountability for:
a) Acting as Deputies Designated Person Ashore (DPA);
b) Contributing to the analyse of the potential root cause when designated;
c) Contributing to the verification of effectiveness of an ISM, OVID, Third party corrective action.
Comp
a
ny
S
ecurity O
ff
icer
has the responsibility, authority and accountability for:
a) Verifying effectiveness of an ISPS corrective action.
HR M
a
n
a
ger
has the responsibility, authority and accountability for:
a) Verifying effectiveness of a MLC corrective action.
A
ll Employee
s
have the responsibility, authority and accountability for:
a) Identifying and reporting anything that is not in line with his/her expectations, using the Situation
Report form, and handing it over to the
Q
u
a
lity Repre
s
ent
a
ti
v
e
.
4
De
s
cription
4
.1
G
ener
a
litie
s
The BOURBON criteria are used as a reference against which conformity is determined and may include
applicable policies, guidelines, procedures, standards, laws and regulations, Management System
requirements, contractual requirements or maritime codes of conduct.
BOURBON criteria include the following standards/codes:
a) BOURBON Quality Management System (QMS);
b) ISM Code;
c) ISPS Code;
d) ISO 9001;
e) ISO 14001;
f) OHSAS 18001;
g) Offshore Vessel Inspection Questionnaire (OVIQ);
h) Marine Labour Convention (MLC).
When a non-fulfilment of a requirement is detected, i.e. non-conformity or anything not in line with the
process activities expectations, a corrective action
shall
be set up in order to eliminate the root cause of the
non-conformity or the deviation. A non-conformity or deviation may have various detected causes, in such a
case it can be necessary to combine various corrective actions.
Non-conformities and deviations may result from:
x
Internal audits;
x
External audits namely Clients, Certifications Bodies, Flag Society, Classification Society;
x
Anything not in line with process activities expectations;
x
Any suggestions, complaints or remarks.
Non-conformities are graded by the
A
udit Te
a
m Le
a
der
when auditing, or by the
Q
u
a
lity
Repre
s
ent
a
ti
v
e
in non-audit situations as:
x
Major non-conformity:
shall
be understood as a systematic non-fulfillment of a critical
requirement that jeopardizes a process of the Management System, posing a serious threat
to Safety, Security, or Quality;
x
Minor non-conformity:
shall
be understood as an isolated non-fulfillment of a requirement,
which does not jeopardizes a process of the Management System.
x
Observations
shall
be understood as a recommendation of improvement. They are not
binding although they represent an opportunity of improvement.
Version 02. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Procedure prepared by: BOS QHSES Manager. Approved by: Quality Director of BOURBON. Validated by: Quality Director of BOURBON.
This QMS document is validated as compliant to BOURBON standards (
http://intranet.bourbon-online.com/QMS ).
5 /13
Transposition from Corporate original (last
version date:07/08/12)
726