730-Corrective Action Procedure / 748
Correcti
v
e
A
ction
P
rocedure
BOS-PRD-1201.901201
For assessing and analysing causes, quality tools may be used, such as (but not limited to):
x
5 Why’s
(by default to any circumstances except to incident cases);
x
5 WH
;
x
Fault Tree Method;
x
Flow Chart;
x
Statisticals trends including histogram;
x
Ishikawa Model
;
x
Pareto Chart.
x
TapRoot
TM
tools (exclusive to HSE matters).
Once root cause and proposal of Corrective Action have been analysed and found, it
shall
be submitted for
approval to the respective
P
roce
ss
O
w
ner
and
A
udit Te
a
m Le
a
der
. If the corrective action is not approved,
another corrective action
shall
be proposed until approval.
4.4 Correcti
v
e
a
ction
A corrective action is an action to eliminate the root cause of a detected non-conformity or other
undesirable situation while a correction is just an action to eliminate a detected non-conformity (also
know as a ‘quick fix’). It is recommended but not mandatory to involve experts during this phase.
When identifying a corrective action, consideration
shall
be given to:
x
Customer Focus;
x
Leadership;
x
Involvement of people;
x
Process approach;
x
System approach to management;
x
Continual improvement;
x
Factual approach to decision making;
x
Mutually beneficial supplier relationships;
When proposing a corrective action, attention
shall
be given to:
x
Efficiency and effectiveness: The solutions need to have a reasonable probability of solving the
problem. Moreover, a criteria of effectiveness
should
be defined by the
re
s
pon
s
i
b
le
P
roce
ss
O
w
ner
when applicable, in particular when treating ISO 9001 findings. When this criteria is reached,
the corrective action is considered as efficient and the finding can be closed.
x
Budget: The corrective action cost
shall
be within the budget of the Company and appropriate;
x
Employee Involvement: The employees affected by the problem
shall
be involved when identifying
causes;
x
Focus on Systems: The solutions
shall
be focused on systemic view. Employees do make mistakes,
but that is not usually the root cause of the problem.
If a non-conformity or deviation has various causes, it can be necessary to combine corrective actions.
Various non-conformities or deviations
shall
not be combined.
A corrective action:
x
including several processes or initiated by Quality
shall
be called Quality Corrective Action (see
4.2.3);
x
issued after an audit
shall
be called Audit Corrective Action (see 4.2.4).
In all cases, corrective action
shall
be approved by the respective
P
roce
ss
O
w
ner
.
A Root Cause Committee may work on systematic deviations and take adequate measures.
A Root Cause Committee
shall
be composed of the following, as a minimum:
x
P
roce
ss
O
w
ner
;
x
De
s
ign
a
ted
P
er
s
on
A
s
hore
/
Deputie
s
D
P
A
when it is relative to ISM;
x
Comp
a
ny
S
ecurity O
ff
icer
when it is relative to ISPS;
x
Q
u
a
lity Repre
s
ent
a
ti
v
e
;
Version 02. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Procedure prepared by: BOS QHSES Manager. Approved by: Quality Director of BOURBON. Validated by: Quality Director of BOURBON.
This QMS document is validated as compliant to BOURBON standards (
http://intranet.bourbon-online.com/QMS ).
9 /13
Transposition from Corporate original (last
version date:07/08/12)
730