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Social responsibility
Action programs
% of sales of Carrefour-brand food products from national suppliers
2015
2014
Europe (dont France)
70%
73%
South America
96%
93%
Asia
59%
60%
TOTAL
71%
73%
% of evolution
Number of products from SMEs
2015
2012
vs. 2012
Total
60,000
25,000
140%
Key developments
Four hundred and forty small and very small businesses in the food
and non-food sectors, along with 550
Carrefour employees, attended
In 2015, Carrefour continued to roll out its SME plan in France. The
the 3
rd
Carrefour SME and Innovation show, in partnership with the
objective is to form closer partnerships between Carrefour and its SME
FEEF, held in Rungis in June
2015. The goal for store directors and
and agricultural suppliers, in order to improve the economic and
purchasing teams was to enhance the selection of products from small
business relationship. In 2015 occurred: dual mediation was adopted,
and very small French businesses on the shelves of Carrefour stores,
with an internal mediator for agricultural business relationships
both locally and nationally, to deepen and diversify their business
appointed in February
2015
(see previous section),
faster listing for
relationships with SMEs, and to encourage innovation. In total, 25%
local suppliers, the development of a mechanism to ease cash flow for
more exhibitors participated in 2015 than in 2014. Carrefour also
SMEs, and a Carrefour task force at the French Federation of
organised Innovation Awards to recognize eight new products from a
Enterprises and Entrepreneurs (
Fédération des entreprises et
field of 60, based on a vote by 50
Carrefour consumers and the
entrepreneurs de France
– FEEF). At the first meeting of this task force,
banner’s sales teams. The winners enjoy the support and expertise of
everyone present expressed their perceptions of the partnership with
Carrefour’s teams, for the management of their project. Feedback
the banner, with the goal of identifying areas for improvement. The
confirmed that overall satisfaction level was 91%, and that 66% of
discussions helped Carrefour to clarify the initiatives it plans to take in
SMEs attending the 2015 event deemed it “very likely” that they would
coming months to help SMEs.
attend again in 2016.
Ensuring that Carrefour’s Suppliers respect human rights
2.3.4.3
Action plan
Commitment
Targets
Key indicator
2015
2014
progress
Ensure that Carrefour’s
Complete 100%
Key indicator
-
-
suppliers respect human
of the action plan 2015-2017
under definition
rights
Legend:
Action plans in progress
Carrefour’s Policy
Carrefour is committed to constantly improving working conditions for
Moreover, Carrefour undertakes, as far as possible, to support its
its suppliers. In this regard, Carrefour has adopted a set of tools and suppliers in implementing these social principles, specifically by
procedures for monitoring its suppliers and helping them maintain deploying corrective actions in cases of non-compliance.
compliance. The reference framework for Carrefour’s policy is its
The Carrefour group has prepared a risk mapping of high-risk countries
Supplier Charter, which is applied consistently in all countries. This
based on public risk indices, the experience of its own teams, and
charter describes Carrefour’s requirements in terms of human rights
information from its partners. This mapping will be updated in early
and is included in the purchase contract signed by every supplier prior
2016. Carrefour currently has suppliers in 21
high-risk countries, a
to listing. The Supplier Charter includes eight main sections on topics
category that includes 87
countries. In these countries, the Group
such as forced and child labor or the health and safety policy. It was
conducts social audits on all suppliers that manufacture
implemented in 2000 and updated in 2010. This charter also specifies
Carrefour-brand products. Contractually and through a cascading
that meeting these commitments is only possible in the context of a effect, Carrefour requires its suppliers to have the same social
cooperative relationship with its suppliers. Carrefour undertakes not to compliance requirements for their own suppliers and prohibits any
impose any conditions on suppliers that would prevent them from concealed or unreported subcontracting.
implementing these conditions.
2015 REGISTRATION DOCUMENT
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