71 / 302
Social responsibility
Action programs
% change
% of follow-up audits among audits
2015
2014
between 2014 and 2015
Bangladesh
54%
68%
(14) points
China
58%
57%
1 point
India
46%
40%
6 points
Other sourcing countries
39%
43%
(4) points
TOTAL
54%
53%
1 POINT
An alert is a critical point of non-compliance identified during the
2. Tighten inspections and increase support for suppliers in 2015
audit and requiring immediate action by the supplier. A supplier with
improve the ICS audit grid to more clearly assess factories’
●
an alert will not be listed as is. In 2015, a new ICS audit chart was
compliance by implementing three levels of criticality;
adopted, which redefined alerts. This makes it difficult to compare the
implement a system for managing the capacities allocated by
●
audit results with 2014 figures. The number of alerts, which was 16
suppliers in their factories, with on-site confirmation, to ensure the
under the new methodology, reflects cases including children present
factory’s ability to manage production and avoid subcontracting;
in the factory, cases of known forced labour, disciplinary measures,
prepare cost sheets for each country and product for clothing
●
attempted corruption, document falsification, and safety conditions
products in order to break down the price (raw materials, packaging,
threatening the lives of workers. The work done on the alert list
labor, administrative costs, incidental costs), consider price changes
eliminated cases that were not truly serious, making it easier to target
in relation to salaries;
critical, urgent issues. Three levels of criticality were established,
resulting in better evaluation of the plant’s level. In the event of
sign an MOU with BSCI and ICS, of which Carrefour is a member, to
●
non-critical non-compliance, a corrective action plan is established in
create the conditions for a merger between the two initiatives, thus
conjunction with the supplier and a follow-up audit is carried out to
reducing redundant audits (the two databases have an overlap of
check that it has been implemented in periods depending on the
between 20% and 50% of suppliers, depending on the country) and
criticalityof the non-compliance (between 3 months and 2
years).
harmonising training and awareness-raising recommendations ;
The conclusions in 2015 were as follows: working conditions in
implement action plans in the Bangladesh factories as required by
●
factories, including health and safety issues, were evaluated in greater
the
Fire and Building Safety Bangladesh
Accord for more
detail, and it was difficult to compare the results from 2014 and 2015
information, view the Accord website, which shows the progress of
audits in terms of scoring. Each plant is given a score based on its
work on this agreement factory by factory, for all companies).
compliance, and the rating scale was changed in 2015. Carrefour will
3. Strengthen performance measurements in 2015
once again publish detailed, quantitative data from its social audits
structure the list of direct suppliers and submit it to third-party
●
non-compliance in 2016.
organisations as part of specific programmes (specific partnerships,
Key developments
Bangladesh Accord);
After the purchasing rules were rewritten in 2013, the Group
also see:
“Carrefour’s Performance on human rights”
.
●
implemented an action plan in 2014, developed in collaboration with
4. Promote the respect of human rights in 2015
the FIDH and discussed with Carrefour’s trade unions. It is structured
use the Carrefour Good Factory Standard, which illustrates good and
●
around four priorities and was further updated in 2015 (see below).
bad practices with photos taken on site to teach and educate
1. Increase formalisation of the purchasing rules by implementing the
suppliers;
structures required to develop, inspect, and monitor working
partnership with Sphère, association created and managed by the
●
conditions in 2015
FIDH, in order to improve the living conditions of populations by
train teams on the purchasing rules and new audit grid in the
●
strengthening the capacity of NGOs and other independent actors of
countries (more of 95% of employees trained in 2015);
the civil society, exchange of experience and training. At the end of
2015, the first humanitarian aid projects were presented to
carry out an internal audit to check their application;
●
Carrefour, in order to promote respect for labor rights and other
revise the mapping of high-risk countries (countries with a
●
related rights in Asia.
substantial risk of human rights violations);
sign a new framework agreement with UNI bolstering Carrefour’s
●
support for freedom of association and the right to collective
bargaining in its businesses;
renew the partnership with the FIDH allowing Carrefour to
●
implement inspection and action processes, conduct a watch for
potential human rights violations across its procurement chain, and
respond quickly to known violations.
2015 REGISTRATION DOCUMENT
71