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Social responsibility
Action programs
Carrefour policy to meet the demands of stakeholders
Main stakeholders
Have expectations in terms of product quality
and ensure product quality
Suppliers
Receive
support
from
Carrefour
to
meet
Detailed specifications distributed, incorporating all
specifications and quality criteria and continue to be
aspects of quality (origin of raw materials, recipes, etc.)
Comprehensive assessment before any supplier is
listed as suppliers
listed to ensure that it complies with health and
safety quality standards (IFS, BRC) and with
Carrefour’s own requirements, including a specific
social audit for high-risk countries
Regular check-up audits after a supplier is listed
Customers
Enjoy products that are audited and comply with Inspection procedures in warehouses (approvers
traceability and safety standards
check freshness, origin, and category of products)
and in stores (teammember training, etc.)
Withdrawal of non-compliant products
Are listened to and heard by Carrefour
Implementation of tools for listening and discussion
(customer service, round tables, etc.)
Awareness-raising campaigns and provision of quality
and nutritional information on Carrefour product
packaging, in responsible consumption and recycling
guides,
and
online
(www.pourmoipourtous.fr/launched in 2015, Carrefour website, etc.)
Consume innovate products in terms of value and Development of specific product lines (Veggie line
quality
launched in 2015, etc.)
Employees
Apply Carrefour’s quality procedures throughout the
In-house inspections to check that the quality policy
year
is implemented and understood in each country
Training on Carrefour quality procedures
Inform and question Carrefour about the latest
Ongoing substance watch via formal risk mapping
Experts,
scientific and regulator advances in the food industry
and
management
methodology
based
on
organisations,
classification by risk category (4
levels of criticality
scientists
based on the scientific evidence amassed for each
risk: unknown, hypothetical, known, prohibited)
Work with Carrefour to share the main expectations
Procedures to capture stakeholder questions and
from civil society
expectations (informal contacts with independent
scientific experts by topic, media watch for the food
industry via an automated system of memos
received three times a day, interviews with
administrations in high risk countries, monitoring of
laboratory publications in connection with health
authorities)
2015 REGISTRATION DOCUMENT
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