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Social responsibility
Action programs
Carrefour strives to build partnerships with its suppliers based on
after a supplier is listed, unannounced follow-up audits, always
●
improving quality, productivity, and long-term visibility, which
conducted by independent auditing firms selected by Carrefour, are
constitute the foundation of better working conditions in factories over
performed regularly, depending on the criticality of any compliance
the long term. To reach this goal, Carrefour has implemented
failures observed during the previous audit;
purchasing rules that apply to all Group countries and strives to work
finally, specific and second-opinion audits may be conducted by
●
jointly with its suppliers. This approach, in which Carrefour is advised
external companies to check specific or one-time items, for example
by the FIDH, aims to prevent human rights violations as much as
under the Bangladesh Accord signed in 2013.
possible within the procurement chain.
In countries that are not particularly high-risk, the inspection system is
In parallel, Carrefour is committed to harmonising the various social
tailored to fit the supplier, the business, and any local issues that the
verification systems in place and developing shared instruments to teams are aware of or that come to the attention of Carrefour.
implement international labor standards
via
the Global Social
Carrefour’s Performance
Compliance Programme (GSCP) and various task forces.
Carrefour’s aim is to complete 100% of the Carrefour action plan
The purchasing rules followed by Carrefour’s sourcing teams include
(updated in 2015) by 2017. This plan is continually appraised by the
four levels of inspections in countries with a specific vigilance:
stakeholders, particularly the FIDH in the context of its co-operation
before being listed, a potential supplier is checked briefly by
●
with Carrefour.
Carrefour teams for compliance with the requirements of the
The countries identified in the tables below (Bangladesh, China, India)
charter;
are the main high-risk countries in which Carrefour suppliers produce.
this initial analysis is followed by an in-depth audit conducted by an
●
The number of social audits is down from 1,508 in 2014 to 1,455 in
independent auditing firm, which checks the potential supplier’s
2015, of which 13% were conducted by our competitors on mutual
compliance with the ICS standard (Initiative Clause Sociale, a suppliers using ICS methodology. The decline is due to two factors: the
reference shared by several French retailers whose requirements are work done to stabilize the supplier pool (hence the lower number of
the same as those in the Carrefour Supplier Charter, allowing the initial audits) and the overall improvement in compliance by existing
members to share a common audit report template). Only suppliers
suppliers (hence the lower frequency of re-audits).
who have achieved an adequate level of compliance following the
audit may be listed and produce Carrefour products;
% change
Number of social audits
2015
2014
between 2014 and 2015
Bangladesh
109
99
10.1%
China
1,016
1,005
1.1%
India
114
116
(1.7)%
Other sourcing countries
216
288
(25.0)%
TOTAL
1,455
1,508
(3.5)%
All active Carrefour suppliers have been audited for compliance with Audits during an existing business relationship are considered
the Supplier Charter in particularly high-risk countries. These audits
follow-up audits, designed to check changes in compliance and the
are considered initial or listing audits when their purpose is to check implementation of action plans; the frequency of follow-up audits
working conditions before listing; the result of this audit can be used to depends on the criticality of any compliance failures observed during
select a supplier.
the previous audit. The proportion of social audits is rising, reflecting
Carrefour’s stricter inspection procedures.
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2015 REGISTRATION DOCUMENT