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Social responsibility
Action programs
The agreement relates to the improvement of working conditions and Carrefour France is also designing new equipment to help with
the prevention of risks relating to manual handling in the Carrefour
handling in conjunction with its partners such as France’s National
France warehouses.
Health Insurance Fund for Employees (
la Caisse nationale d’assurance
maladie des travailleurs salariés
– CNAMTS) and Cramif.
As part of its
Vivir Mejor
programme, Carrefour Argentina is developing
activities to prevent the risk of illness and improve physical and mental
Preventing stress and psychosocial risks
health, such as advice on nutrition and hygiene, posture exercises and
Over the past 15 years, stress has emerged as a major psychosocial risk
anti-tobacco campaigns. Over 100
conferences were held in 2015,
faced by companies. The Carrefour group’s preventive approach here
bringing together a total of 8,000 participants.
aims to assess the main risk factors and develop appropriate action
In Brazil, all the bakery and butchery employees were trained in the plans. Numerous actions have been taken at local level at the
prevention of risks connected with the use of the machines. Checkout
instigation of countries and entities: stress management training, a
personnel were trained in ergonomics to reduce possible health free remote listening and psychological support system and in-store
problems. In order to raise awareness among all the teams, a special
risk assessments followed by corrective action plans.
week was devoted to preventing workplace accidents.
In 2015, Carrefour France introduced a new toll-free social support
Workplace ergonomics and combatting
service to provide solutions suited to the situations of individual
employees. A team of social workers provides support for employees
musculoskeletal disorders (MSDs)
with personal or professional difficulties (financial, change of situation
The main occupational illnesses identified by the Carrefour group are
such as separation, divorce, transfer, etc.). In 2015, Carrefour France
musculoskeletal disorders. Numerous preventive actions are taken to
continued its mission to prevent psychosocial risks in all of its entities.
avoid them.
Since 2004, over 35,000
people have received “SOS conflits” training,
In France, stores have been given ergonomic equipment designed to
the purpose of which is to help them manage sometimes difficult
reduce handling operations. These equipments are based on stricter
customer relationships ranging from mere dissatisfaction to aggression
standards and recommendations than current legislation. Tables with
(verbal or physical) and holdups.
a steady base and platforms for working at height have been specially
created in supermarkets to facilitate shelf-stacking and allow
Overview of health and safety agreements
employees to reach the top shelves easily. For more than three years
The table below shows some of the main and supplementary
now, Carrefour has set a 1.8 meters limit on the height of pallets
agreements signed in 2015 with trade unions or staff representatives
leaving integrated warehouses. Today, over 99% of pallets delivered
on workplace health and safety. The list is not exhaustive. Clauses
are less than 1.8 metres high.
added to previous agreements are not included.
French supermarkets and hypermarkets are equipped with high-lift
pallet trucks while smaller stores have manual trucks.
New in 2015
An international agreement to promote social dialogue, diversity and respect for fundamental rights,
including a section entitled “a safe, healthy working environment and respectable working conditions”.
Health in the workplace agreement within Supermarkets France, covering the performance of hardship assessments,
the addition of an undertaking on training and the establishment of the position of manager for quality of life in the workplace.
Additional clause to the Health in the Workplace Agreement of 04.07.2012 within hypermarkets France
Protecting the work/life balance
In January
2015, Carrefour hypermarkets France also signed an
additional clause to the gender equality agreement that reinforces the
To ensure that all employees flourish in their professional activities,
provisions relating to the work-life balance (introduction of CESU
Carrefour is committed to promoting work/life balance. Promoting a
vouchers to help finance childcare, family attendance leave, flexible
work/life balance is one of the four focus areas of the
Women Leaders
working hours for the start of the school year, etc.). Lastly, Carrefour
programme (
detailed in section 2.3.1.4 in this chapter)
. A number of
France moved its employees from the Head Office to the new site in
measures benefiting both women and men have been implemented
Massy in 2015. 63% of the 4,000 employees working at the new site
within the Group.
feel their working situation has improved. In the presence of the
In 2008, Carrefour France was one of the first 30 groups in France to Senator-Mayor of Massy, the Chairperson of the Essonne Family
sign the Parenthood charter and to commit to introducing practical
Allowance Office and the Chairperson of
La
Maison Bleue
(a creche
initiatives in this field. Since then, Carrefour has been a member of the provider), Carrefour inaugurated its 85-cradle creche at the new Massy
Observatoire de la parentalité en entreprise
(corporate parenthood headquarters on September 11, 2015.
monitoring group). In 2015, the Carrefour France Executive
In hypermarkets, work-schedule pooling
(detailed in section 2.3.1.1 in
Committee signed 15 undertakings on the work-life balance; the main
this chapter)
also helps ensure a better work/life balance.
points are respect for the balance between private and working life, the
optimisation of meetings, the proper use of emails and managers
setting an example.
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