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Social responsibility
Action programs
In Brazil, two surveys were carried out among Head Offices and store
●
A proactive approach to health and safety
employees in 2015 to measure their level of commitment and their
In addition to regulatory requirements, the Group ensures that all its
perception of the organisation. 33,931 store employees responded employees understand health and safety rules; provides preventive
to the survey, a participation rate of 85%. The results were training (in-store safety and health, including movements and working
presented to the directors and action plans defined for four priority
posture) and awareness campaigns; establishes procedures in the
areas: strategic alignment, excellence in customer-focused tasks,
countries where it operates; and performs regular audits. To reduce the
management performance and recap of Carrefour’s values.
number and severity of workplace accidents, Carrefour also puts risk
Initiatives were then launched in 2015 to reduce staff turnover and assessment and prevention at the heart of its health and safety
absenteeism, and to review the cycle for identifying talent among management system.
employees and managers.
The rate of absence due to workplace and travel-related accidents in
Ensuring good working conditions
2015 was 0.56%, a slight decrease from 0.6% in 2011. Many actions
have been implemented by Carrefour to prevent these types of accident
and reduce their frequency (
detailed below
).
The approach starts by ensuring respect for the operational teams and
listening to their needs, introducing flexible working practices and a
commitment to a better work/life balance. Carrefour respects the
regulations in place on the prevention of occupational illnesses in every
country.
RATE OF WORK ABSENCES AND ACCIDENT FREQUENCY AND SERIOUSNESS
2015
2014
Rate of absence due to workplace and travel-related accidents
0.56%
0.54%
Like-for-like BUs (scope 100% of 2015 consolidated sales, excl. VAT).
2015
2014
Workplace accident frequency rate
(number of accidents/millions of theoretical work hours)
22.8
23.5
Workplace accident severity rate
(number of days absent due to workplace accident/1,000 work hours)
0.63
0.60
Like-for-like BUs (scope 100% of 2015 consolidated sales, excl. VAT).
ABSENTEEISM RATE BY REASON
2015
2014
Illness
(including occupational illness)
4.43%
4.27%
Workplace accident
0.50%
0.48%
Travel accident
0.06%
0.06%
Like-for-like BUs (scope 100% of 2015 consolidated sales, excl. VAT).
In 2015, Carrefour seized the opportunities provided by new digital
Carrefour France created a dedicated body for workplace health and
solutions to step up its prevention activities and meet legal and safety in 2012. Several major projects have been launched, such as the
regulatory requirements in France. Carrefour E-S@nté was created to prevention of psychosocial risks, the appointment of a company doctor
help each store carry out an assessment of occupational risks for each and the prevention of workplace risks associated with the “drive-in”
workstation and enable them to implement and monitor annual action format. The latter resulted in the signing of two partnership agreements
plans. Carrefour E-S@nté is linked to “Numérisques”, the tool created with the Ile-de-France health insurance fund
(Cramif)
in 2012, the first
in 2013 to improve health in the workplace. It helps to monitor and on drive-in collection points and the second on training workplace risk
map all Carrefour sites in real time, showing the state of progress of
prevention officers for Carrefour France. In 2015, 300 people took the
risk assessment campaigns, accidents in the workplace and the training course and are currently accredited level 1 officers, and
implementation of prevention mechanisms. At the Préventica 2015 100
people received accreditation as level 2 officers. In addition to the
show in Lyon, Carrefour won an award for the Carrefour E-S@nté tool – network of safety officers, the position of manager for quality of life and
the prize for software innovation in Health and Safety in the Workplace.
health in the workplace was introduced in 2015 in the Logistics entity,
Erteco, Market and Maison Johanès Boubée. Also, in 2015, the
partnership with the Ile-de-France regional health insurance fund
(Cramif) was strengthened with the signature of an agreement covering
all of Carrefour France’s logistics sites.
2015 REGISTRATION DOCUMENT
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