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Social responsibility
Action programs
MAIN COLLECTIVE AGREEMENTS
Group
International agreement to promote social dialogue, Diversity and respect for fundamental Rights
France
Human resources and skills planning agreement (GPEC)
Method Agreement and Framework Agreement on support for restructuring
Additional clause to the profit-sharing agreement
Additional clause to the Savings Plan
Additional clause to the Collective Retirement Savings Plan
Hypermarkets France End-of-service packages for employees
Additional clause to the incentive agreement
Supermarkets France Additional clause to the agreement on gender equality in the workplace
Agreement on donating holiday leave
Supply Chain France
Agreement on gender equality in the workplace
Profit-sharing agreement
Other entites France
Profit-sharing agreement – Carrefour Property
Gender equality agreement – Carrefour Customer Service, Carrefour Voyage, Interdis, Ooshop
Mission handicap agreement – Maison Johanès Boubée
Fixed-term collective profit-sharing agreement – Promocash
Collective profit-sharing agreement – Carrefour Convenience
Belgium
Agreement on benefits linked to results
Agreement on the unemployment benefit scheme supplemented by the Company (over 58 years of age)
Poland
National agreement on the remuneration policy for 2015
China
24 local agreements including nine relating to salaries and three to the protection of female
employees
In this spirit of promoting social dialogue, the Polish trade union Mobility and Skills Spaces will also assist the employees concerned in
Solidarnosc presented an award to the Carrefour Poland management
determining and achieving their career paths.
at the beginning of June
2015 for its proactive efforts and initiatives to In 2015, Supply Chain France continued the transformation
promote dialogue and recognition with its organisation, and for the programme initiated in 2014 to support internal changes. Its
quality of their relationship.
implementation was accompanied by extensive social dialogue
Support for company restructurings
between the social partners. The operations were guided by measures
aligned with this transformation plan along with regular updates on
Carrefour also aims to provide support for restructurings through social
labour information. The objective of this transformation is to open up
dialogue.
the selection to all store formats (and thereby create a competitive
Carrefour’s European Consultation and Information Committee is
advantage) whilst bringing store warehouses closer together (reducing
therefore notified or consulted every year about organisational
the number of kilometres covered and CO
2
emissions).
developments and adaptations in the various European countries.
Listening to employees
Depending on their practices or the regulations in force, a number of
entities also support these operations during consultation phases with
Every entity sets up procedures for listening to employees’
their social partners at meetings or in committees organised for this
expectations so as to contribute to developing the Group’s culture and
purpose.
forging employee commitment.
In France, new Group France agreements (GPEC – job and career
In France, the internal opinion barometer relaunched in
●
planning – method, framework) applicable to all France entities and
March
2014 has enabled to realize internal satisfaction surveys
aimed at setting up a methodology and resources to support
there. This year, the survey covered 42 supermarkets and 27
restructuring were negotiated, signed and implemented in the first
hypermarkets. The topics covered related to the perception of the
half of 2015. By anticipating the social consequences of implementing
Company, the store’s sales performance, management, internal
these projects, the GPEC agreement will make it easier to find solutions
communications, satisfaction with regard to training, the social
for reclassifying the employees concerned and ensuring their
policy, and the working atmosphere and conditions. “Expression
long-term employability. The “method” agreement will make it
meetings” bring together employees by business line and level of
possible to organise information and hold consultations with social
responsibility. 20% to 30% of the workforce in the stores take part.
partners before any implementation. The “framework” agreement will
Participants’ anonymity is respected and corrective actions
provide a minimum base for compensatory guarantees and social
proposed by store management teams helps to provide a response
support for mobility through employment protection plans. These
to the expectations of the employees surveyed. According to the
agreements will also provide for phases of social dialogue between
2015 survey, 74.5% of employees in France would recommend
social partners through the implementation of what will be known as
Carrefour to friends looking for a job (2,804 employees participated
the Employment and GPEC Committee, the role of which is to ensure
in the survey);
their correct application and, if necessary, suggest new or additional
solutions.
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2015 REGISTRATION DOCUMENT