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Social responsibility
Action programs
in September
2015, Carrefour China opened its first “Fresh Produce
●
Internal promotion is core to the Carrefour
School”
(école du frais
) in the Wanli store in Shanghai, with the aim
development model
of increasing employees’ professionalism and providing customers
Offering a variety of career path options and
with better quality products at the best prices.
providing a springboard for social advancement
Promote digital innovation
With over 120
different business lines and a presence in 10
countries,
Carrefour offers some highly varied career paths and genuine
In 2015, Carrefour focused on digital innovation. Group-level training
opportunities for mobility. Developing a career depends on a series of
courses were held in the USA to train executives in changes in mass
different professional experiences.
retailing, specifically with respect to technological innovation.
The Group aims to provide professional experiences which allow all
35
executives were trained in 2015, and 80 more will receive training
employees to show their initiative and flourish on a personal level
in early 2016. The countries also worked in this direction:
while contributing to the Company’s performance.
Carrefour Spain initiated digital transformation and implemented
●
Moreover, by placing emphasis on internal promotion, the Group acts
the “digital and cross-channel store” project. To support this
as a springboard for the social advancement of its employees. As an
transformation, Carrefour Spain established the “digital” university,
example, store employees can quickly rise to the position of
which brings together all the human and technical resources
department or section manager. As part of the
Women Leaders
provided by Carrefour to prepare employees for the digital
programme, the Carrefour group has undertaken to promote the
revolution. It has four internal trainers in each store. In-house
advancement of women and provide them with support to reach
training was held in 28
stores, during which 5,702
people tested
positions at the highest levels of responsibility
(detailed in
the functioning of smartphone apps, and an additional online
section 2.3.1.4 of this chapter)
.
training course was organised. Nearly 83% of checkout teams were
trained in the use of the
Mi Carrefour
app;
Average length of service at Group level is 8.1
years.
Carrefour France launched the Digital graduate programme in
●
In total, 50.6% of new managers, 62.3% of new directors and 56.1% of
2015. Its aim is to boost the digital culture in all business lines to new Senior directors were promoted internally in 2015.
enable better understanding and management of the digital
The possibility of international career paths within the Group means
transformation. The first year’s class consisted of 5
people.
that there are approximately 170
expatriates (36% in Europe, 14% in
Carrefour also launched a new recruitment website, which is more
Latin America, 44% in Asia including Global sourcing and 6% in Africa
modern and better suited to the expectations of young applicants.
with our partners).
The site is centred on the user experience, and is personalised to
match the profile of each applicant. For example, it offers chats with
recruiters or ambassador employees who are able to tell applicants
about their own business line.
Rate of internal promotion
2015
2014
(1)
Senior director
56.1%
46.6%
Director
62.3%
64.3%
Manager
50.6%
47.2%
TOTAL
51.1%
48.0%
(1) Excluding Erteco France.
3,700
employees were promoted in France in 2015.
1,061 people have benefited from the programme since 2008. An
additional 87 people joined the September
2015 class. 974 people,
The signature of a new Group agreement on human resources and
66% of them women, completed the course at the end of
skills planning (
gestion prévisionnelle des emplois et des compétences
December
2015. The Evolupro programme was recognised in 2015 by
–
GPEC)
in
2015
and
the
associated
Intranet
site,
the awarding of the LSA Trophy for Diversity and CSR (Social Diversity
enviedebouger.carrefour.fr ,facilitate
internal,
geographic
and
Management category).
functional mobility in France.
Lastly, in order to increase the employability of staff, Carrefour France
In order to offer everyone the same opportunities for advancement,
introduced vocational qualification certificates (
certificats de
training is provided for employees with literacy problems (based on the
qualification professionnelle
– CQP) created by the French Trade and
Evolupro programme). The course is run by Carrefour hypermarkets in
retail federation (
Fédération du Commerce et de la Distribution
– FCD).
France and provides store employees who so wish with the opportunity
To date, 48 department leader CQPs (hypermarkets and supermarkets)
to learn or improve their French, thereby contributing to their ability to
and 57
logistics agent (supply chain) CQPs have already been awarded.
fulfil their role and increasing their employability.
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2015 REGISTRATION DOCUMENT