CARREFOUR - 2014 annual activity and responsible commitment report

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Order
on-line,
pickupat
thestore!
In addition to its home
delivery service, Carrefour
continues to expand
its click&collect service,
where customers can
pick up their on-line orders
in stores.
ASIMPLE,
EFFICIENT
ANDFREE
SERVICE!
SinceOctober
2014, Carrefour has
further expanded
its click&collect
service, allowing
customerswho
order through
to collect their
non-food
purchases at
the nearest
hypermarket,
supermarket or
convenience store.
Customers
can choose
from8,000 toys,
multimedia
products,household
appliances and
video games
with free collection
within 48 hours.
By the end of 2014,
over 600 stores
already offered this
pick-up service!
Carrefour has developed a range of sales
channels to provide the highest level of
service to customers so they can optimise
their time and budget. As part of this
cross-channel approach, theGroup com-
bines Carrefour’s expansive store
network with the responsiveness of
the Internet. Customers can shop on-line
and have their order delivered, or collect
it at the store or at a drive pick-up point.
In France, Carrefour offers grocery
collection at nearly 440 drive pick-up
points, most of them in stores so that
customers can make additional pur-
chases if need be. Belgian and Italian
customers can also use this service at
certain stores.
In the same vein, Carrefour has intro-
duced newdigital solutions to offer better
service to its customers. For example,
they can pre-book holidays on-line and
rely on the expertise of Carrefour Voyages
in-store travel agents. The same applies
to show bookings, insurance policies or
catering services.
OVER 600
CLICK & COLLECT
PICK-UP POINTS
57 2014 annual activity and responsible commitment report –