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Claudio Avendaño
Cheesemonger,
Carrefour San Fernando hypermarket,
Buenos Aires (Argentina)
“Oneofmy favouritemoments
iswhena customer asksme
for advice for a cheeseplatter.
Weprepare it together basedon
thenumber of guests, the season
and the typeofmeal, thenwe talk
about howtopresent it andwhich
wine shouldaccompany it.”
Steven Chen
Fruit and vegetable manager,
Carrefour Gubei hypermarket (China)
“Our clients are very attached
to the feel of traditional markets.
We strive to recreate their
inviting, family-friendly spirit
with plentiful stalls, lots of variety
and freshness in every product
family, along with tastings,
advice and recipe ideas for fruit
and vegetables.”
Inall areas, Carrefourmakesprofessionals
available to customers to advise, explain
and find the product that suits their
needs, budget and preferences. Several
thousand professionals, specialised
advisers and department managers work
every day to design an attractive offering,
share their expertise andmeet customer
demand.
Carrefour has a wide range of services
carried out by qualified specialists at the
store welcome areas or in dedicated
areas such as travel agencies, after-sales
services, financial and insurance services,
ticket sales, fuel delivery, vehicle hire,
parapharmacy, petrol stations, package
pick-up points, key copying and photo
services. Each store offers some or all of
these services, depending on its size and
customer expectations.
Synergy between the Internet, mobile
apps and stores improve the quality of
services and the customer experience.
Prepare a draft insurance policy on-line
then finalise it with a Carrefour
Banque
adviser, book a holiday throughCarrefour
Voyages
and receive reservations on
mobile phone, order prints of Instagram™
photos at the hypermarket… Carrefour
provides even greater satisfaction, service
and convenience to customers through
its digital solutions.
Ana María Cabezas Luque
Manager of the travel agency Carrefour
Viajes,
Carrefour El Pinar hypermarket,
Madrid (Spain)
“Hotels, packages, flights,
car hire, trains, promotions,
lastminutedeals…
I browse through
thousands of options
to find theholiday that
corresponds tomy customers’
wishes andbudget.”