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60 2014 Registration Document
Social responsibility
2
Results
Priority areas
Commitments
Indicators
2013
2014
Progress
Protecting biodiversity through the product range
Develop responsible
Carrefour lines
and products
Use 100% certified sustainable
palm oil in Carrefour brand
products by 2015
% of RSPO-certified
sustainable palm oil in Carrefour
brand products *
62%
73%
Promotion of Carrefour
Quality Lines
Number of Carrefour Quality
Line suppliers worldwide *
22,452
21,702
(3.3)%
Promotion of organic agriculture
Number of Carrefour BIO food
products *
2,153
2,268
+5.3%
Contribute to responsible
fishing
Number of MSC-labelled
Carrefour group products
NC
101
Offer an alternative range of
non-GMO products
Number of products labelled
“Reared without GMO” in
France
300
350
Supporting the company’s partners
With suppliers
Support suppliers’ CSR
approaches
Number of suppliers taking part
in self-assessment within the
Group*
5,289
5,931
+12.1%
Acting as a responsible
employer
Employee development
Average number of training
hours per employee within the
Group*
16.5
15.5
(6.5)%
Encourage diversity and
equal opportunity % of women in management*
36.9
37.5
+2.1%
Ensure Carrefour
suppliers comply
with human rights
Ensure the social compliance of
100% of controlled products
Number of audits carried out in
the Group
1,333
1,508
+13.1%
Number of supplier audits with
an alert in the Group
428
447
+4.4%
Meet the expectations
of all customers and
consumers
Listen to customers
% of customer complaints and
requests processed in France
by the Consumer service
100%
(of 67,805)
100%
(of 62,287)
Processing time for customer
complaints and requests in
France (in days)
6.3
4.1
Be a dynamic player
in employment and the
local economic fabric
Promotion of local suppliers
% of sales of controlled
food products from national
suppliers *
72.8% 73.1%
Be a socially-
responsible retailer
(Carrefour Foundation)
Combat food-related exclusion
Number of projects supported
48
60
Number of meals equivalent
donated to food aid
associations
77 million
88 million
Goal achieved
Goal in progress
Goal behind schedule
* The scope of indicators is detailed in the dedicated chapter for each topic.