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64 2014 Registration Document
Social responsibility
2
Results
2.3.3
Reporting methodology for CSR indicators
2.3.3.1
Reporting methodology for CSR
indicators
The CSR department has a steering committee for the preparation
of the 2014 management report. It includes all the relevant Group
departments (quality, human resources, legal, marketing, assets, sales
and merchandise, and logistics) with representatives from the Sustainable
Development network in the key European countries.
◗
Principles for drawing up the CSR report
Based on the GRI G3 (Global Reporting Initiative) reporting principles, the
Carrefour group’s management report adheres to the following principles:
◗
CSR (Corporate Social Responsibility)
Carrefour places its own performance within the context of the social,
economic and environmental constraints that weigh upon the Group,
and puts the resulting data into perspective.
◗
Stakeholder involvement
By maintaining an ongoing dialogue with stakeholders (customers,
employees, franchisees, suppliers, local communities and shareholders),
the Carrefour group can anticipate and meet the expectations of its target
audiences and prevent risks. Thanks to transparent commitments, and
the involvement of stakeholders in carrying them out, together we can
jointly envisage long-term solutions and ensure the engagement of all
those concerned. This dialogue and these partnerships are maintained
either at Group level by the CSR department, or at local level by the
countries, the banners and the stores.
◗
Materiality
The management report focuses on the social, economic and
environmental issues that are most relevant to the Group’s operations.
The sections on balanced nutrition, labour rights and energy efficiency
are just a few examples.
◗
Regularity
For the past 14 years, Carrefour has produced and published an annual
Sustainability report. Since 2012, it has been integrated into the Group’s
management report.
◗
Clarity
The Carrefour group is mindful of the level of knowledge of each of its
stakeholders and endeavours to present information that is clear to the
greatest number of people, while retaining an appropriate level of detail.
◗
Scope of reporting
◗
Principles applied
Comprehensiveness:
the Group strives to be as comprehensive as
possible. Its CSR reporting describes the implementation of its policy
in the 10 consolidated countries, and the Key Performance Indicators
(KPIs) cover 99.4% of the Group’s consolidated sales excluding VAT.
Comparability:
the figures presented over several years and any changes
are calculated in like-for-like Business Units (BUs). The scope is made
plain in each case. BUs excluded from the scope are indicated next to
each graph shown in the report.
◗
Scope of reporting for fiscal year 2014
Scope of environmental indicators
(energy, water, refrigerants, waste,
check-out bags and commercial publications):
The reporting on CSR KPIs applies to all of the Group’s BUs. The chart
below shows the Group’s BUs in 2014.
Country Abbr. HM SM PRX C&C Format
Abbreviation
France FR
Hypermarket
HM
Spain ES
Supermarket
SM
Italy
IT
Convenience
Belgium BE
store
PRX
Poland PL
Cash & Carry
C&C
Rumania RO
Brazil
BR
Argentina AR
China CN
Taiwan TW
Group BU
NS - Activity under deployment
NA - No format in the country
The scope excludes consumption from non-Group activities, transport
of people, warehouses, franchised stores, head offices and other
administrative offices.
The scope includes consolidated stores open from October 1 to
September 30 of the reporting period. Since 2012, the reporting on these
indicators, as well as the product and logistics indicators, is established
on a year-on-year, 12-month basis from October 1 to September 30.
In 2014, the water and waste indicators that correspond to the Atacadão
format and consolidated for hypermarkets in Brazil were not included
in the report.