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2014 Registration Document
Social responsibility
2
Results
For check-out bags and commercial publications indicators, consumption
of stores opened during the year as well as franchised stores may be
included.
The number of square metres of sales area does not include storage
areas, food preparation areas or the shopping centre, if applicable. The
Group recommends that BUs use the sales area of stores open as of
the first day of the reporting period for calculation purposes.
Scope of HR indicators
The scope includes all of the Group’s Bus, head offices and other
administrative offices, trade services, Carrefour Banque and Carrefour
Property.
In 2014, the indicator linked to the workplace accident seriousness
rate (number of days absent due to workplace accident/1,000 work
hours) that correspond to the Atacadão format and consolidated for
hypermarkets in Brazil was not included in the report.
Carrefour Banque and Carrefour Property Development, as companies
issuing securities on a regulated market, have published their corporate,
environmental and societal information in their own management report,
in accordance with regulations.
◗
Scope variation
The variations in scope are related to creations, acquisitions, sales and
closures of stores or BUs.
If a BU was created or acquired after January 1, 2014, it is not included
in our reporting. It should be noted that the employees of Erteco France
were integrated in December 2014.
If a BU was sold or closed in 2014, it is excluded from our reporting on
environmental data for the whole year.
◗
CSR Indicators
◗
Principles applied
CSR reporting adheres to the following principles:
■
accuracy
: the Carrefour group strives to ensure the accuracy of its
published data by stepping up the number of manual and automatic
internal controls;
■
comparability
: the Group strives to maintain consistency throughout its
reports. Figures presented for several years apply the same definition.
◗
Choice of indicators
Since 2003, the Carrefour group has used KPIs associated with its
strategic priorities for CSR. These indicators, which are revised over the
years, are designed to monitor the commitments made by the Group
and its progress in environmental and social performance. Each KPI
was chosen by the Group for its relevance to the Group’s activities, but
also with the intention of responding to stakeholder expectations and
regulatory obligations.
◗
References used
The 2014 management report adheres to the Global Compact’s
recommendations for “communication on progress”, the guidelines of
the G3 Global Reporting Initiative (Level B) and the guiding principles
of the OECD (see the cross-reference tables on pages 254 to 257). As
an addition to the annual report, it also complies with the requirements
of Art. 225 of the French Commercial Code.
A CSR reporting protocol has been prepared by the Group’s CSR
department. It stipulates the Group’s collection, calculation and
consolidation rules.
Furthermore, through BFC, a computerised reporting application which
serves as the Group’s non-financial data management tool, each reporting
liaison has access to a data collection procedure, a user’s guide for the
BFC reporting application, definitions for each KPI, and a check-list
of control points, which are distributed internally to the CSR reporting
managers.
Since the 2009 fiscal year, the Group has compiled human resources
indicators using the Group Human Resources reporting application.
These indicators comply with the definitions drafted jointly by the Group
Human Resources department and the CSR department.
◗
Methodological particularities: specificities
and limitations
All of this information is indicated in the Group’s CSR reporting protocol,
and in the KPI definition sheets available within the Group’s reporting
application for environmental KPIs and from the Group Human Resources
department for social KPIs.
The environmental and social indicators may have methodological
limitations arising from a lack of uniformity amongst national and
international laws and definitions (
e.g.
regarding workplace accidents)
and/or from the qualitative, and therefore subjective, nature of certain data
(such as indicators related to purchasing quality, the logistics process,
stakeholders and consumer awareness).
◗
Environmental information
CO
2
emissions
: to evaluate the CO
2
emissions related to the stores’
energy consumption (electricity, gas and fuel) and refrigerants, conversion
factors (of kWh and kg, expressed as kg of CO
2
equivalent) are used.
These factors employed come from recognised international bodies,
such as the IPCC (Intergovernmental Panel on Climate Change) and
the IEA (International Energy Agency). When the BUs have specific
national factors, they may use them. The associated CO
2
emissions are
then calculated by the tool based on those factors.
The emissions factor related to the electricity consumption of the France
BUs is updated annually based on changes made to the electricity supply
agreement (50% regulated market/50% open market).