70-Customer Focus / 748
S
h
i
p
M
anagement
F
unct
i
on
Customer
F
ocus
B-CHR-1201.0004
Revision 01. Original date: 13 June 2010. Revision date: 09 September 2011.
Prepared by: Corporate Quality Director. Approved by: Corporate Quality Director. Validated by: Corporate Quality Director.
CUS
T
O
M
ER
Needs
and
expectat
i
ons
LOG
I
S
TI
CS
MA
N
A
GER
Loca
l
Vesse
l
Support
F
unct
i
on
Prov
i
des
l
oca
l
serv
i
ces to
vesse
l
s
Sh
i
p
M
anagement
F
unct
i
on
OPER
ATI
ONS
MA
N
A
GER
M
anages the
vesse
l
s
Contract
i
ng
F
unct
i
on
CON
T
R
A
C
T
S
MA
N
A
GER
A
ff
ili
ate
Q
H
SE
M
anager
Des
i
gnated
Person
A
shore
M
anages the
contracts
CUS
T
O
M
ER
CL
I
EN
T
REPRESEN
TATI
VE
CLIENT
SINGLE POINT
OF CONTACT
F
ULL SERV
I
CES R
A
NGE
SERV
I
CES PROV
I
DED
REQU
I
RE
M
EN
T
S
Sat
i
sfact
i
on
1 / 1
H
eads of the Reg
i
ons
de
li
ver the added va
l
ue that the C
li
ent expects
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