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Social responsibility
Carrefour’s non-financial results
Methodological particularities: specificities
In some cases, the KPIs may involve an estimation (as with the energy
and water consumption indicators, which are calculated on the amount
and limitations
billed at an average price per kWh or cubic metre). In other cases, the BUs
All of this information is indicated in the Group’s CSR reporting must specify and justify the relevance of the assumptions used in making
protocol, and in the KPI definition sheets available within the Group’s
estimates.
reporting application for environmental KPIs and from the Group
For the
Energy KPI
, the quantity of energy published corresponds to the
Human Resources department for social KPIs.
quantity purchased and not the quantity actually consumed for fuel
The environmental and social indicators may have methodological
and gas (15% of the energy consumed by the stores).
limitations arising from a lack of uniformity amongst national and
For the
Water KPI
, the published quantity of water corresponds mainly
international laws and definitions (
e.g.
regarding workplace accidents)
to the quantity of water purchased. Depending on the country, water
and/or from the qualitative, and therefore subjective, nature of certain
collected by some stores through drilling may not be counted when
data (such as indicators related to purchasing quality, the logistics
there is no charge for its withdrawal. In addition, in some cases, there
process, stakeholders and consumer awareness).
is an insignificant overvaluation of consumption (consumption of
Environmental information
water for the shopping centre, costs related to and indissociable from
the costs of water consumption).
CO
2
emissions:
to evaluate the CO
2
emissions related to the stores’
energy consumption (electricity, gas and fuel) and refrigerants,
Refrigerant Fluids KPI:
any leaks that may have occurred prior to a
conversion factors (of kWh and kg, expressed as kg of CO
2
equivalent)
change of equipment are not quantified in the reporting. They
are used. These factors employed come from recognised international
correspond to emissions generated between the last maintenance
bodies, such as the IPCC (Intergovernmental Panel on Climate Change)
operation and replacement of the unit. The impact is insignificant at
and the IEA (International Energy Agency). When the BUs have specific Group level thanks to both regular monitoring of the units and the
national factors, they may use them. The associated CO
2
emissions are staggered timetable for their replacement. Note that the mass
then calculated by the tool based on those factors.
balances are not systematically carried out each time the fluid is
reloaded or at year-end. For BUs that purchase and store fluids in
The emissions factor related to the electricity consumption of the
advance, reports on year-N consumption include fluid still stored in
France BUs is updated annually based on changes made to the
containers.
electricity supply agreement (50% regulated market/50% open
market).
Waste KPI:
the chosen reporting scope included BUs that use waste
collection companies, which provide information about the tonnage of
Concerning CO
2
emissions regarding our logistics activity, CO
2
emissions
waste removed. Generally speaking, when waste is collected directly by
related to downstream road transport (shipping of merchandise
local authorities, no information is available. When waste is collected
between warehouses and stores) are taken into account. A conversion
and grouped at the warehouses, the corresponding quantities are not
rate equal to 2.6667
kg of emitted CO
2
per litre of fuel consumed,
systematically included in the reporting.
established with Ademe (the French Environment and Energy
Management Agency) is used. This indicator counts CO
2
emissions
Considering the methodological limitations outlined above and the
related to the transport of goods between warehouses and stores. The difficulties in gathering data, the reporting scope may vary depending
following CO
2
emissions are not taken into account:
on the indicator. For each indicator that pertains to a limited scope, the
scope is specified. For analysing any changes in the indicators, we
emissions generated by spotters;
●
factor out all BUs for which we lack data for one of the comparison
emissions generated during inbound transport of goods to the
●
years.
warehouse;
Product Data
emissions related to direct deliveries (direct “producer-to-store”
●
transport of goods without going through a warehouse);
Number of listed organic products:
the number of listed organic
products reported pertains to the number of identified organic items,
emissions related to customer and employee journeys;
●
labelled by outside third parties, among own-brand products whose
emissions related to outbound rail transport (mainly in France) and
●
sales during the year were not zero. The number of Group listed
maritime transport (mainly in Indonesia).
products corresponds to the sum of the listed products sold in each
Note that “store/warehouse” return trips are only taken into account
country. With regard to fabrics, colours are differentiated but not sizes.
for fleets hired for Carrefour’s exclusive use.
Fair-trade products:
since the fair-trade product label does not exist in
For the
Logistics KPI
(CO
2
emissions per unit of transport), in the vast
all countries where the Group operates, this indicator includes
majority of cases CO
2
emissions related to the transport of goods are unlabelled products for which the procedure used is similar to that
calculated on the basis of distance travelled since there is no actual
required for labelling. This applies in particular to direct purchases of
data on service providers’ fuel consumption and average consumption products sold in China.
by type of vehicle. Countries where logistics are handled mainly by
Human Resources Information
suppliers are also excluded from the reporting scope.
Employees at the end of the period:
those employed by the Company
Also, pallets (transport units) used for backhauls are not included in
under an employment contract (excluding interns and suspended
the total number of pallets used in downstream transport.
contracts) as of December 31.
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