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Marion

Customer at the

Épinay-sur-Orge Market

supermarket (France)

“I’vebeenshopping

at this store since

it opened. Ayear ago,

alongwithsome

other customers,

themanagement

askedme for ideas

onhowtochange

the store. I suggested

that theydisplay

all promotions

ina singleplace.

Andsurprise

– theydid it!”

Cristina

Customer at the Express

Luján store in

Buenos Aires (Argentina)

“I always comehere

because there is

plenty of choice,

niceemployees

andnewservices.

Theyhave just

changed the

check-out system

andnow

it’smuch faster.”

Liang

Customer at

the Guangzhou Xinshi

hypermarket (China)

“I’vebeencoming to

this store for 4years.

Theprices arealways

very good, with

excellent quality

and traditional

products that

I can’t find

anywhereelse.”

67

2014 annual activity and responsible commitment report –