CARREFOUR - Annual activity and responsible commitment report 2013

TESTIMONIALS

2013 ANNUAL ACTIVITY AND RESPONSIBLE COMMITMENT REPORT

Stéphanie Sécher

Carrefour helped me stand on my own two feet.

“I joined the Carrefour group in 2007 as a deputy store manager.

Soon afterwards, my manager suggested I get onto the deputy

development training programme which gives you the option to take

over the lease-management of a store after two years. It’s a complete

training programme that helped me bolster my expertise in retail store

management and cover everything I needed in order to switch from

being an employee to being a company manager. At the same time,

Carrefour offered me a lease-management possibility so I could

save up the capital I needed and have my own store after three years.

Thanks to this scheme, I have been able to realise my dream of being

independent and running my own Carrefour city store.”

Marco Aurelio Alcolezi

Gaining experience in customer culture.

“I joined Carrefour in 1992 when I was 19 years old as an employee

in the Londrina store’s toy department. I quickly worked my way up within

the Group in different positions within various store departments and

gradually took on more responsibility. I worked as a trainee department

manager, then manager of the “bazaar” section, the fresh produce

section and then overall sector head before being promoted as store

director in January 2005. I followed training courses to help me move up

to each level. The first focused on the fundamental aspects of the job

and customer culture. As I progressed, the following courses were more

geared towards management and team leadership. One of them was

a complete store director course which included training in all of

the company’s job functions and the involvement of well-known outside

experts. I am currently regional director of 12 stores in 7 cities

throughout the São Paulo region.”

Geert de Clercq

My diploma course was the trigger.

“I joined Carrefour in 1992 as a butcher. I then became butchery

manager before being promoted to head butcher in 2001. It’s a

fascinating job that is very technical and I am always dealing with

customers. But deep down, I regretted not having continued with

my studies. I talked to my line manager about this who suggested

I register with the “Carrefour Academy”, a training course that leads

to a diploma. Over a period of two years, I did more than 900 hours

of management training at the Catholic University in Courtrai, and

was eventually awarded a state diploma in operational management.

That was a real trigger for me – it gave me the confidence I needed

to apply internally for different positions with more responsibilities.

That was how I became butchery category manager, a position in

which I can combine my butcher’s expertise with my recently-acquired

management skills. By helping everybody to climb the ranks from

in-store positions, Carrefour distributes job expertise at all management

levels. And I think this is very beneficial for customers.”

Bio

POSITION

Butchery