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ANALYSIS
Broadening one’s expertise, climbing up
through the ranks in one’s job and
career, feeling good in a particular job
function… Carrefour has a simple belief:
happy employees make for loyal
customers. Close-up on the main
progress levers proposed to employees.
Listening and
promotion
opportunities
Carrefour offers its employees schemes and
tools so that each of them can develop their
expertise and climb the ranks within the
Group thanks to annual interviews, individual
training paths, support and sponsors, etc.
In France and Romania, for example, the
Group has set up an internal job forum, so
that everyone can have a real-time overview
of all jobs currently available and get quick
answers to their applications. Evidence of
the efficacy of this policy can be seen in the
figures: at Group level, more than 50% of
all management positions are internal
appointments. Carrefour also carries out
internal satisfaction surveys on a regular
basis – at country or store level, or focusing
on a particular category of employee,
to refine its policy and put in place dedicated
initiatives. In 2013, for example, Carrefour
carried out a major study of its Belgian
employees over the age of 45 so that it could
meet their specific requirements.
QUALITY OF LIFE IN THE WORKPLACE
WE ALL STAND TO GAIN
Organisation and
working conditions
The way in which work is structured has to
meet two key objectives: on one hand, it has
to provide customers with the best possible
service, which requires a certain flexibility
regarding working hours; and on the other,
it has to help everyone achieve a good
work/life balance. To meet both these ends,
Carrefour consults with its teams and social
partners. The check-out teams in hyper-
markets in France, for example, can decide
on their own working hours, in compliance
with the store’s business. And employees in
Poland can get time management training
to help them organise, schedule and then
carry out their various tasks. Improving its
employees’ quality of life is also part of
Carrefour’s aims. In Brazil, for example,
a new programme has helped more than
100 employees get transfers so that they
can work closer to home.
MANON DEBRITO
Check-out assistant,
Carrefour Auteuil hypermarket (France)
A good work/life balance
“With the work-schedule system,
check-out assistants
can draw up their own timetables
several weeks in advance.
Basically, I decide on my working
hours every week, making sure
I comply with certain rules.
These include making sure
I do one closing and one evening
every week. With this
flexibility, I am able to achieve
a good balance between
my work and my private life.
And the store can adjust check-out
activity depending on
customer traffic.”