739-Preventive Action / 748
P
re
v
enti
v
e
A
ction
P
rocedure
BOS-PRD-1201.901202
Version 02. Original date: 03/12/2013. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Procedure prepared by: BOS Deputy QHSE Manager. Approved by: Quality Director of BOURBON. Validated by: Quality Director of BOURBON.
This QMS document is validated as compliant to BOURBON standards (
http://intranet.bourbon-online.com/QMS).
5/12
Integral transposition from
Corporate original
(last version date:14/08/12)
4
D
escri
p
tion
4
.1
G
ener
a
lities
A preventive action is an action to eliminate the cause(s) of a
p
otenti
a
l
non-conformity or other
undesirable
p
otenti
a
l
situation(s).
The potential non-conformity/situation
h
a
s not occurred
but
m
a
y occur
. A preventive action allows
the Organisation to take proactive measures to ensure that a potential non-conformity/situation does
not occur.
4
.
2
S
u
gg
estions
a
nd
p
otenti
a
l undesir
ab
le situ
a
tions
All
Em
p
loyees
:
x
Can detect a potential situation that may generate a potential undesirable situation;
x
May have suggestions, remarks or complaints that can improve the Quality Management System.
As described in the
Preventive Action Flow-Chart
, and the
Quality Corrective Action Flow-Chart
, all
Em
p
loyees
,
can detect and report anything that is not in line with his/her expectations (ref. to
BOS-PRD-
1201.901201 Corrective Action Procedure
). In this case, the
Em
p
loyee
has the authority for describing the
situation in the
Situation Report
. The form
shall
then be handed over to the
Q
u
a
lity Re
p
resent
a
ti
v
e
,
and if
raised by a Vessel also to the
O
p
er
a
tions M
a
n
ag
er
. Evidences
shall
be kept and registered.
Other sources examples are (but not limited to):
x
Processes trend analysis. A worsening trend
should
indicate that if no action is taken, a potential non-
conformity may occur;
x
Formal and informal customer feedback;
x
Corrective action monitoring and analysis;
x
Evaluation of non-conformities that occurred in similar circumstances, but in other situations processes,
or other parts of the respective Organisation, or even in other BOURBON Organisations;
x
Risk assessment and monitoring;
x
Noting.
Once described, the
Q
u
a
lity Re
p
resent
a
ti
v
e
is responsible for defining if the situation is relevant. In any
case, the
Q
u
a
lity Re
p
resent
a
ti
v
e
shall
archive the filed Situation Reports in the respective QMS filing
system.
4
.
3
P
re
v
enti
v
e
a
ction
As indicated in the
Preventive Action Flow-Chart
, once the
Q
u
a
lity Re
p
resent
a
ti
v
e
accepts the relevancy,
he/she
shall
inform the adequate
P
rocess O
w
ners
of the potential risk.
The respective
P
rocess O
w
ner
is responsible for identifying causes.
Once the potential causes are agreed, the respective
P
rocess O
w
ner
shall
designate an
I
m
p
lement
a
tion
Res
p
onsi
b
le
in order to identify the adequate preventive action. The
I
m
p
lement
a
tion Res
p
onsi
b
le
shall
have the necessary competence, availability and legitimacy to define and implement the preventive action.
739