703-Measurement, Analysis and Improvement / 748
SMS Section
12
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Measure
m
ent
,
A
nal
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sis and I
mp
ro
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e
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ent
BOS-MNL-12.901200
Version 04. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site. Uncontrolled document when printed.
Manual prepared by: BOS QHSES Manager. Approved by: BOS QHSES Manager. Validated by: BOS Quality Director of Bourbon.
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1
Introduction
1
.
1
Main
Ob
jecti
v
e
Establish and implement appropriate measurement and feedback processes to focus on and drive
continuous improvement.
1
.
2
C
o
mp
an
y
Ins
p
ections
The Company
shall
ensure that procedures are in place for shore based management to carry out frequent
inspections to monitor the condition of vessels as at the Head Office. Inspections
shall
also be carried out to
ensure compliance with rules and regulations among all vessels under fleet management and Head Office.
The procedures
shall
include provision for recording the results of all inspections and the close-out of all
action items.
Internal inspections include:
- Management visits (Vessels);
- OVIQ inspections (Vessels);
- OSMSA inspection (Head Office).
1
.
3
Internal
A
udit
The Company
shall
carry out internal audits to verify that both vessel and shore based staff are consistently
following the management system. Annual audits
shall
be made of all vessels under fleet management and
of all onshore support functions.
Following an audit, steps
shall
be taken to verify and record the implementation and effectiveness of any
improvement opportunities recommended as a result of the audit.
Internal audits include:
- ISM (Vessels & Head Office);
- ISPS (Vessels);
- ISO 9001 (Head Office);
- MLC audits (Manning agencies).
1
.4 Mana
g
e
m
ent
R
e
v
ie
w
The Company
’s
senior management
shall
review the Quality Management System as a minimum once per
year to verify the adequacy of the system or to improve its effectiveness.
Within BOS, management reviews
should
be conducted in a quarterly basis. These reviews
shall
establish at
least once per year improvement opportunities, as per the
BOURBON Quality Progress Plan
, as a result of:
x
Feedback and analysis of results from internal and external audits and inspections, including
charterers ones;
x
Analysis of
Customer’s feedback;
x
Any output on ISO audits or any other quality improvement action plan;
x
Review of trends from Situation Reports and HSE reporting;
x
The status of corrective and preventive actions;
x
Review of the Key Performance Indicators of the Company business;
x
Monitoring of both positive and negative trends;
x
The output from onboard
Master’s
reviews relative to the management system;
x
Ability to provide services in compliance with the ISM code and OVMSA inspections;
x
Follow-up actions taken and closed-out following previous reviews, including especially process
reviews;
x
Any output relative to a resource needs or information about Department structuration;
703