499-Incident Reporting, Investigation and Management / 748
Incident
R
e
p
ortin
g,
In
v
esti
g
ation
and Mana
g
e
m
ent
BOS-PRD-0302.900801
Version 04. Original date: 05/06/2012. Version date: 31/12/2014. Valid version only on QMS site.Uncontrolled document when printed.
Procedure prepared by: BOS QHSE Coordinators. Approved by: BOS QHSES Manager. Validated by: BOS Quality Representative
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4
.
5
.1 Incident in
v
esti
g
ation le
v
els
The following Matrix identifies incident levels and related investigation resource requirements:
R
eal
P
otential
R
eal
P
otential
R
eal
P
otential
R
eal
P
otential
R
eal
P
otential
1
First Aid Injury First Aid Injury
Slight effect
<10 litres
Slight effect
<10 litres
Slight damage
<10K€
Slight damage
<10K€
Slight negative
impact
Slight negative
impact
1 hour delay 1 hour delay
2
Medical
Treatment,
Restricted Work
Injury
Medical
Treatment,
Restricted Work
Injury
Minor effect
10 - 100 litres
Minor effect
10 - 100 litres
Minor damage
10K€ - <100K€
Minor damage
10K€ - <100K€
Minor negative
impact
Minor negative
impact
1-12 hours
delay
1-12 hours
delay
3
Lost Work Injury
or Partial
Disability
Lost Work Injury
or Partial
Disability
Moderate effect
100 - 500 litres
Moderate effect
100 - 500 litres
Moderate
damage
100K€ - 500K€
Moderate
damage
100K€ - 500K€
Moderate
negative impact
Moderate
negative impact
12-48 hours
delay
12-48 hours
delay
4
Permanent
Disability or
Fatality
Permanent
Disability or
Fatality
Major effect
500 - 1000 litres
Major effect
500 - 1000 litres
Major damage
500K€ -
1000K€
Major damage
500K€ -
1000K€
Major negative
impact
Major negative
impact
48 hours - 7
days delay
48 hours - 7
days delay
5
More than 1
Fatality
More than 1
Fatality
Massive effect
>1000 litres
Massive effect
>1000 litres
Massive
damage
>1000K€
Massive
damage
>1000K€
Massive
negative impact
Massive
negative impact
More than 7
days delay
More than 7
days delay
P
eo
p
le
S
e
v
erit
y
C
onse
qu
ences
E
n
v
iron
m
ent
A
ssets
R
e
pu
tation
S
c
h
ed
u
le
INV
ES
TIG
A
TION
REQ
UI
RE
D =
Incident with
Real Severity
equal to or greater than 2 require investigation.
Incident with a
Potential Severity.
4
.
5
.
2
Incident in
v
esti
g
ation Trainin
g
Within BOURBON, 3 incident investigation learning levels are established:
Basic
: Awareness of methods, knowledge of vocabulary (part of safety induction). This is in-house training
and is part of all
employees’
familiarization training.
A
d
v
anced
: Internal training facilitated by an approved external trainer and training programme. It will:
x
Acquire a deeper knowledge and understanding of incident causes;
x
Enable to make incident investigation/root cause finding;
x
Enable to facilitate corrective/preventive action and use risk assessment;
x
Enable to participate in the investigation process during major incidents.
499