945/ Corrective Action Procedure / 992
Correcti
v
e
A
ction
P
rocedure
BOS-
P
RD-1201.901201
F
or
assess
i
ng and ana
l
y
s
i
ng
c
a
u
ses
, q
u
a
li
t
y
too
l
s ma
y
be
u
sed
,
s
u
c
h
as
(
b
u
t
not
li
m
i
ted
to
)
:
x
5 Why’s
(
b
y
de
f
a
u
l
t
to
an
y
ci
r
c
u
mstan
c
es
e
xc
ept
to
i
n
ci
dent
c
ases
);
x
5 WH
;
x
F
a
u
l
t
T
ree Met
h
od
;
x
Fl
o
w
C
h
art
;
x
S
tat
i
st
ic
a
l
s
trends
i
n
cl
u
d
i
ng
h
i
stogram
;
x
Ishikawa Model
;
x
P
areto
C
h
art
.
x
T
ap
R
oot
T
M
too
l
s
(
e
xcl
u
s
i
ve
to
HS
E
matters
).
O
n
c
e
root
c
a
u
se
and
proposa
l
o
f
C
orre
c
t
i
ve
A
c
t
i
on
h
ave
been
ana
l
y
sed
and
f
o
u
nd
, i
t
shall
be
s
u
bm
i
tted
f
or
approva
l
to
t
h
e
respe
c
t
i
ve
P
roce
ss Ow
ner
and
A
udit Te
a
m Le
a
der
. I
f
t
h
e
c
orre
c
t
i
ve
a
c
t
i
on
i
s
not
approved
,
anot
h
er
c
orre
c
t
i
ve
a
c
t
i
on
shall
be proposed
u
nt
il
approva
l.
4.4 Correcti
v
e
a
ction
A
c
orre
c
t
i
ve
a
c
t
i
on
i
s
an
a
c
t
i
on
to
e
li
m
i
nate
t
h
e
root
c
a
u
se
o
f
a
dete
c
ted
non
-c
on
f
orm
i
t
y
or
ot
h
er
u
ndes
i
rab
l
e
s
i
t
u
at
i
on
wh
il
e
a
c
orre
c
t
i
on
i
s
j
u
st
an
a
c
t
i
on
to
e
li
m
i
nate
a
dete
c
ted
non
-c
on
f
orm
i
t
y
(
a
l
so
k
no
w
as
a
‘q
u
ick
f
ix’). I
t
i
s
re
c
ommended b
u
t not mandator
y
to
i
nvo
l
ve e
x
perts
d
u
r
i
ng
t
h
i
s
p
h
ase
.
W
h
en
i
dent
i
fy
i
ng
a
c
orre
c
t
i
ve
a
c
t
i
on
, c
ons
i
derat
i
on
shall
be
g
i
ven
to
:
x
C
u
stomer
F
o
c
u
s
;
x
L
eaders
h
i
p
;
x
I
nvo
l
vement o
f
peop
l
e
;
x
P
ro
c
ess
approa
c
h
;
x
S
y
stem
approa
c
h
to management
;
x
C
ont
i
n
u
a
l i
mprovement
;
x
F
a
c
t
u
a
l
approa
c
h
to de
ci
s
i
on ma
ki
ng
;
x
M
u
t
u
a
ll
y
bene
f
ici
a
l
s
u
pp
li
er
re
l
at
i
ons
h
i
ps
;
W
h
en propos
i
ng a
c
orre
c
t
i
ve a
c
t
i
on
,
attent
i
on
shall
be
g
i
ven
to
:
x
Eff
ici
en
c
y
and
e
ff
e
c
t
i
veness
:
T
h
e
so
l
u
t
i
ons
need
to
h
ave
a
reasonab
l
e
probab
ili
t
y
o
f
so
l
v
i
ng
t
h
e
prob
l
em
.
Moreover
,
a
c
r
i
ter
i
a
o
f
e
ff
e
c
t
i
veness
should
be
de
f
i
ned
b
y
t
h
e
re
s
pon
s
i
b
le
P
roce
ss
Ow
ner
wh
en
app
lic
ab
l
e
, i
n
part
ic
u
l
ar
wh
en
treat
i
ng
“
ISO 9001”
f
i
nd
i
ngs
. W
h
en
t
h
i
s
c
r
i
ter
i
a
i
s
rea
c
h
ed
,
t
h
e
c
orre
c
t
i
ve a
c
t
i
on
i
s
c
ons
i
dered as
e
ff
ici
ent and
t
h
e
f
i
nd
i
ng
c
an be
cl
osed
.
x
B
u
dget
:
T
h
e
c
orre
c
t
i
ve a
c
t
i
on
c
ost
shall
be
w
i
t
h
i
n
t
h
e
b
u
dget o
f
t
h
e
C
ompan
y
and appropr
i
ate
;
x
E
mp
l
o
y
ee
I
nvo
l
vement
:
T
h
e
emp
l
o
y
ees
a
ff
e
c
ted
b
y
t
h
e
prob
l
em
shall
be
i
nvo
l
ved
wh
en
i
dent
i
fy
i
ng
c
a
u
ses
;
x
F
o
c
u
s
on
S
y
stems
:
T
h
e
so
l
u
t
i
ons
shall
be
f
o
c
u
sed
on
s
y
stem
ic
v
i
e
w
.
E
mp
l
o
y
ees
do ma
k
e m
i
sta
k
es
,
b
u
t
t
h
at
i
s
not
u
s
u
a
ll
y
t
h
e
root
c
a
u
se
o
f
t
h
e prob
l
em
.
I
f
a
non
-c
on
f
orm
i
t
y
or
dev
i
at
i
on
h
as
var
i
o
u
s
c
a
u
ses
, i
t
c
an
be
ne
c
essar
y
to
c
omb
i
ne
c
orre
c
t
i
ve
a
c
t
i
ons
.
V
ar
i
o
u
s
non
-c
on
f
orm
i
t
i
es
or
dev
i
at
i
ons
shall
not be
c
omb
i
ned
.
A
c
orre
c
t
i
ve a
c
t
i
on
:
x
i
n
cl
u
d
i
ng
severa
l
pro
c
esses
or
i
n
i
t
i
ated
b
y
Q
u
a
li
t
y
shall
be
c
a
ll
ed
Q
u
a
li
t
y
C
orre
c
t
i
ve
A
c
t
i
on
(
see
4.2.
3
);
x
i
ss
u
ed a
f
ter
an a
u
d
i
t
shall
be
c
a
ll
ed
Au
d
i
t
C
orre
c
t
i
ve
A
c
t
i
on
(
see
4.2.4).
I
n a
ll c
ases
, c
orre
c
t
i
ve
a
c
t
i
on
shall
be
approved b
y
t
h
e
respe
c
t
i
ve
P
roce
ss Ow
ner
.
A
R
oot
C
a
u
se
C
omm
i
ttee ma
y w
or
k
on
s
y
stemat
ic
dev
i
at
i
ons
and
ta
k
e ade
q
u
ate meas
u
res
.
F
o
ll
o
w
i
ng members
s
h
o
u
l
d
be
i
n
cl
u
ded
:
x
P
roce
ss Ow
ner
;
x
De
s
ign
a
ted
P
er
s
on
A
s
hore
/
Deputie
s
D
P
A
wh
en
i
t
i
s
re
l
at
i
ve
to
“
IS
M
”;
x
Comp
a
ny
S
ecurity
Off
icer
wh
en
i
t
i
s
re
l
at
i
ve
to
“
IS
P
S”;
x
Qu
a
lity Repre
s
ent
a
ti
v
e
w
hen rel
a
ted to
QMS
or “
ISO
9001”
;
x
A
udit M
a
n
a
ger
and
/
or
QH
SES
Coordin
a
tor
s
f
or
vesse
l
a
u
d
i
t
non
-c
on
f
orm
i
t
i
es
;
V
ers
i
on
0
3
. O
r
i
g
i
na
l
date
:
0
5/
0
6
/
2012.
V
ers
i
on
date
:
3
1
/
12
/
201
5
.
V
a
li
d
vers
i
on
on
l
y
on
Q
M
S
s
i
te
.
U
n
c
ontro
ll
ed do
c
u
ment
wh
en
pr
i
nted
.
P
ro
c
ed
u
re prepared b
y:
BOS QHS
E
Manager
.
A
pproved
b
y:
BOS QHS
E
Manager
.
V
a
li
dated
b
y:
BOS Q
u
a
li
t
y
R
epresentat
i
ve
.
P
age
9
o
f
14
Transposition from Corporate original (last
version date:07/08/12)
945