944/ Corrective Action Procedure / 992
Correcti
v
e
A
ction
P
rocedure
BOS-
P
RD-1201.901201
4
.
2
.
4
A
udit correcti
v
e
a
ction
A
non
-c
on
f
orm
i
t
y
or
observat
i
on dete
c
ted
d
u
r
i
ng
an
Au
d
i
t
shall
be
reported
i
n
t
h
e
Description of Non-
Conformities and Observations
f
orm
. T
h
e
A
udit Te
a
m
i
s
respons
i
b
l
e
f
or
des
c
r
i
b
i
ng
t
h
e
s
i
t
u
at
i
on
.
O
n
c
e
t
h
e
non
-c
on
f
orm
i
t
y
or
observat
i
on
i
s
des
c
r
i
bed
,
t
h
e
A
udit Te
a
m Le
a
der
shall
grade
i
n
t
h
e
Description
of Non-Conformities and Observations
(
as
part o
f
t
h
e
Au
d
i
t
R
eport
)
as
:
x
A
n observat
i
on
;
x
A
m
i
nor
non
-c
on
f
orm
i
t
y
;
x
O
r
a ma
j
or
non
-c
on
f
orm
i
t
y
.
T
h
ese
c
on
cl
u
s
i
ons
and
t
h
e
i
r
s
u
pport
i
ng
a
u
d
i
t
ev
i
den
c
es
shall
be
k
ept
and
re
c
orded
onboard
and
at
t
h
e
H
ead
O
ff
ic
e
.
O
n
c
e
graded
, c
on
cl
u
s
i
ons
shall
be
rev
i
e
w
ed
w
i
t
h
t
h
e
A
uditee
to
obta
i
n
a
ck
no
w
l
edgement
t
h
at
t
h
e
a
u
d
i
t
ev
i
den
c
e
i
s
a
cc
u
rate
,
and
t
h
at
t
h
e
non
-c
on
f
orm
i
t
i
es
and
observat
i
ons
are
u
nderstood
.
E
ver
y
attempt
shall
be
made
to
reso
l
ve
an
y
d
i
verg
i
ng
op
i
n
i
ons
c
on
c
ern
i
ng
t
h
e
a
u
d
i
t
ev
i
den
c
e
and
/
or
f
i
nd
i
ngs
,
and
u
nreso
l
ved
po
i
nts
shall
be
re
c
orded
.
A
s
i
nd
ic
ated
i
n
t
h
e
Internal Audit Guidelines,
t
h
e
Audit Report
ill
u
strates
t
h
e
re
c
ord
ev
i
den
c
e
o
f
t
h
e
c
ond
u
c
ted a
u
d
i
t aga
i
nst
t
h
e
A
uditee
’
s Management
S
y
stem
. T
h
e
A
udit Te
a
m
shall
present
t
h
e
Au
d
i
t
R
eport at
t
h
e
end
o
f
t
h
e
cl
os
i
ng
meet
i
ng
i
n
order
t
h
at
t
h
e
A
uditee
shall
k
eep
t
h
e
ne
c
essar
y
i
n
f
ormat
i
on
wh
ic
h
shall
a
ll
o
w
to
i
mmed
i
ate
l
y
i
dent
i
fy
wh
ic
h
c
orre
c
t
i
ve
a
c
t
i
ons
shall
be
ta
k
en
to
i
mprove
i
ts Management
S
y
stem
.
W
h
en
an
observat
i
on
i
s
dete
c
ted
and
u
nderstood
,
t
h
e
A
udit Te
a
m Le
a
der
and
t
h
e
A
uditee
shall
i
ss
u
e
a
re
c
ommendat
i
on
f
or
i
mprovement
. R
e
c
ommendat
i
ons
i
ss
u
ed
f
rom
O
bservat
i
ons
are
not
b
i
nd
i
ng
,
a
l
t
h
o
u
g
h
t
h
e
y
represent an opport
u
n
i
t
y
f
or
i
mprovement
.
O
n
c
e
u
nderstood
,
m
i
nor
and ma
j
or
non
-c
on
f
orm
i
t
y
shall
be
rev
i
e
w
ed
b
y
t
h
e
A
uditee
and
t
h
e
A
udit Te
a
m
Le
a
der
f
or
f
orma
l
agreement
. B
ot
h
shall
agree
,
or
not
,
t
h
e
non
-c
on
f
orm
i
t
y
. I
f
t
h
e
non
-c
on
f
orm
i
t
y
i
s
not
agreed
,
an
appea
l
shall
be
atta
c
h
ed
to
t
h
e
Au
d
i
t
R
eport
. T
h
e
appea
l
and
t
h
e
Au
d
i
t
R
eport
shall
be
sent
to
t
h
e
QH
SE
M
a
n
a
ger
,
P
roce
ss Ow
ner
a
nd/or De
s
ign
a
ted
P
er
s
on
A
s
hore
depend
i
ng
o
f
t
h
e
so
u
r
c
e
o
f
t
h
e
a
u
d
i
ts
wh
o
shall
determ
i
ne
t
h
e
need
f
or
an
a
u
d
i
t
c
orre
c
t
i
ve
a
c
t
i
on
. O
n
c
e
agreed
,
an
a
u
d
i
t
c
orre
c
t
i
ve
a
c
t
i
on
shall
be
i
ss
u
ed
b
y
t
h
e
A
uditee
. F
eedba
ck
shall
be
prov
i
ded
to
t
h
e
A
uditee
o
f
an
y
non
-c
on
f
orm
i
t
y
and
i
f
appropr
i
ate
to
ot
h
er
areas
w
i
t
h
i
n
t
h
e
O
rgan
i
sat
i
on
.
4
.
3
Detecting
a
nd
a
n
a
l
y
s
ing c
a
u
s
e
s
E
a
c
h
non
-c
on
f
orm
i
t
y
or
dev
i
at
i
on
shall
or
i
g
i
nate
a
root
c
a
u
se
ana
l
y
s
i
s
(
wh
en
re
l
evant
a
/
o
app
lic
ab
l
e
)
to estab
li
s
h
a
c
orre
c
t
i
ve
a
c
t
i
on
.
A
root
c
a
u
se
i
s
a
so
u
r
c
e
o
f
a
dev
i
at
i
on
or
non
-c
on
f
orm
i
t
y
,
wh
ic
h
i
f
removed
or
m
i
t
i
gated
w
ill
respe
c
t
i
ve
l
y
d
i
sappear
or
de
c
rease
to
a
cc
eptab
l
e
l
eve
l
s
.
T
h
e
P
roce
ss Ow
ner
shall
des
i
gnate
an
I
mplement
a
tion Re
s
pon
s
i
b
le
i
n order
to
i
dent
i
fy
t
h
e
root
c
a
u
se
.
T
ap
R
oo
T
T
M
met
h
odo
l
og
y
,
wh
ic
h
c
omb
i
nes
i
n
ci
dent
i
dent
i
f
ic
at
i
on
,
ana
l
y
s
i
s
,
and
d
y
nam
ic
report
,
shall
be
u
sed
f
or
i
nvest
i
gat
i
ng
a
ll i
n
ci
dents
. I
n
t
h
i
s
c
ase
,
t
h
e
I
n
v
e
s
tig
a
tion Te
a
m Le
a
der
, ,
shall
be
i
n
c
h
arge
o
f
t
h
e
root
c
a
u
se ana
l
y
s
i
s
i
n
T
ap
R
oo
T
T
M
.
T
h
e
I
mplement
a
tion Re
s
pon
s
i
b
le
shall
h
ave
t
h
e
ne
c
essar
y
c
ompeten
c
e
,
ava
il
ab
ili
t
y
and
l
eg
i
t
i
ma
c
y
to
i
mp
l
ement
t
h
e
c
orre
c
t
i
ve a
c
t
i
on
. H
e
/
s
h
e
shall:
x
A
ssess
and ana
l
y
se
t
h
e
c
a
u
se
(
s
)
o
f
ea
c
h
dev
i
at
i
on
,
non
-c
on
f
orm
i
t
y
and
/
or
i
n
ci
dent
ra
i
sed
;
x
Meas
u
re
t
h
e
i
mpa
c
t o
f
ea
c
h
c
a
u
se
(
s
)
dete
c
ted
;
x
I
dent
i
fy
a
c
orre
c
t
i
ve
a
c
t
i
on
per
non
-c
on
f
orm
i
t
y
,
dev
i
at
i
on
or
i
n
ci
dent
generated
to
prevent
reo
cc
u
rren
c
e
;
x
E
ns
u
re
t
h
e
Management of Change
wh
en
app
lic
ab
l
e
;
x
D
eterm
i
ne an
a
c
t
i
on p
l
an
w
i
t
h
d
u
e
date
.
V
ers
i
on
0
3
. O
r
i
g
i
na
l
date
:
0
5/
0
6
/
2012.
V
ers
i
on
date
: 3
1
/
12
/
201
5
.
V
a
li
d
vers
i
on
on
l
y
on
Q
M
S
s
i
te
.
U
n
c
ontro
ll
ed do
c
u
ment
wh
en
pr
i
nted
.
P
ro
c
ed
u
re prepared b
y:
BOS
Q
HS
E
Manager
.
A
pproved
b
y:
BOS
Q
HS
E
Manager
.
V
a
li
dated
b
y:
BOS
Qu
a
li
t
y
R
epresentat
i
ve
.
P
age
8
o
f
1
4
Transposition from Corporate original (last
version date:07/08/12)
944