Table of Contents I 54

Carrefour - 2017 Annual Report

Interview with Chairman and Chief Executive Officer	2
Carrefour 2022, Food transition for all, an ambition to serve customers	4
New operating principles	6
An international group with local roots	8
Strengthened governance	10
A wide range of unique expertise	12
Being committed to food quality	14
Customer expectations, our commitments	16
Becoming the first choice for fresh food	18
Taking the lead in broadening access to organic products	20
Acting daily to ensure food safety	22
Using Carrefour products to spearhead the promotion of quality	24
Promoting awareness and training for quality	26
Creating an omni-channel universe of reference	28
Customer expectations, our commitments	30
Revitalising hypermarkets	32
Investing in growth formats	34
Offering a unique digital experience and innovative services	38
Improving the omni-channel customer experience	42
Reference	44
Financial overview	46
Stock market overview	48
Board of Directors	49
CSR overview	50
Carrefour Foundation	52

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