Carrefour - 2017 Annual Report

C A R R E F O U R — 0 6 More streamlined To keep pace with the speed at which the competitive landscape is being reshaped and the shift in consumer expectations, Carrefour is simplifying its organisation and developing synergies to increase its agility. Streamlining processes, refocusing on priority, customer-centric projects, and restructuring locations and organisations are among the main objectives of the transformation plan. This simplification is one of the keys to the Group’s responsiveness. It will also make it possible to bring teams together around shared goals and to ensure consistency in management. More open Carrefour’s organisation is adapting to the changes in its environment, becoming more open and working with the best partners. The food transition concerns everyone: customers, producers, suppliers, etc. Carrefour intends to build a partnership ecosystem which involves all stakeholders to take advantage of innovation and best practices, and capitalise on the experience of creative start-ups and the power of sector leaders. At the same time, the Group is seeking to strengthen its internal customer-centric culture in terms of quality and food safety as well as expectations and purchasing habits. Numerous partnerships forged during the initial months of the transformation plan with technology platforms, suppliers, e-commerce sites, NGOs, etc. An open internal culture New operating principles To increase agility and competitiveness, Carrefour is transforming to respond to the profound changes impacting the retail industry. The Group is deploying a new organisation which is more streamlined, more open, more competitive and more selective. Greater cross- functionality Renewed objectives CARREFOUR 2022 FOOD TRANSITION FOR ALL , AN AMBITION TO SERVE CUSTOMERS