679/ Incident Reporting, Investigation and Management / 992
I
nc
i
den
t
Rep
orti
ng,
I
nves
ti
ga
tio
n
and Managemen
t
BOS-PRD-0302.900801
4
.
3
.
4 LO
W
REAL
I
mpac
t I
nc
i
den
t
s
(r
efe
r to
Rea
l
seve
rit
y):
x
First Aid Cas
e
injuri
e
s (FAC);
x
S
p
ill <10 lit
e
rs; (c
o
ntain
e
d
o
r at s
e
a);
x
C
o
llisi
o
n/Da
m
ag
e
s t
o
ass
e
ts < 10 000€;
x
Any incid
e
nt l
e
ading t
o
a SLIG
H
T n
e
gativ
e
i
mp
act cli
e
nt c
omp
laint;
x
Any incid
e
nt l
e
ading t
o
a sch
e
dul
e
d d
e
lay
o
f < 1 h
o
ur;
Any incid
e
nt l
e
ading t
o
an
o
th
e
r slight n
e
gativ
e
i
mp
act.
4
.
3
.
5
HI
G
H N
EAR M
I
SS
I
mpac
t I
nc
i
den
t
s
(r
efe
r to
P
ot
en
ti
a
l
seve
rit
y)
:
x
Fatality;
x
P
e
r
m
an
e
nt disa
b
ility;
x
Fir
e
;
x
S
p
ill
o
f >
5
00 lit
e
rs (c
o
ntain
e
d
o
r at s
e
a);
x
C
o
llisi
o
n/Da
m
ag
e
s t
o
ass
e
ts >
5
00 000€;
x
Fl
oo
ding,
x
Gr
o
unding;
x
Blac
ko
ut
o
r
me
chanical failur
e
l
e
ading t
o
a hazard
o
us situati
o
n;
x
Any n
e
ar
m
iss incid
e
nt l
e
ading t
o
a s
e
ri
o
us
b
r
e
ach
o
f statut
o
ry, nati
o
nal, int
e
rnati
o
nal, C
omp
any
o
r
cli
e
nt r
e
gulati
o
ns;
x
Any n
e
ar
m
iss incid
e
nt l
e
ading t
o
a cli
e
nt c
omp
laint fr
om M
AJOR n
e
gativ
e
r
ep
utati
o
n i
mp
act;
x
Any n
e
ar
m
iss incid
e
nt l
e
ading t
o
a sch
e
dul
e
d d
e
lays fr
om
48 h
o
urs;
x
Any incid
e
nt l
e
ading t
o
an
o
th
e
r
m
aj
o
r
o
r
m
assiv
e
n
e
gativ
e
i
mp
act.
4
.
3
.
6 MODERATE
N
EAR M
I
SS
I
mpac
t I
nc
i
den
t
s
(r
efe
r to
P
ot
en
ti
a
l
seve
rit
y)
:
x
M
TC, RWC, LWC and Partial disa
b
ility injuri
e
s;
x
S
p
ill 10 -
5
00 lit
e
rs (c
o
ntain
e
d
o
r at s
e
a);
x
C
o
llisi
o
n/Da
m
ag
e
s t
o
ass
e
ts 10 000€ -
5
00 000€;
x
Any incid
e
nt l
e
ading t
o
a
M
INOR and
M
ODERATE n
e
gativ
e
i
mp
act cli
e
nt c
omp
laint;
x
Any incid
e
nt l
e
ading t
o
a sch
e
dul
e
d d
e
lays fr
om
1- 48 h
o
urs;
x
Any incid
e
nt l
e
ading t
o
an
o
th
e
r
m
in
o
r
o
r
mo
d
e
rat
e
n
e
gativ
e
i
mp
act.
4
.
3
.
7 LO
W N
ea
r
m
i
ss
I
mpac
t I
nc
i
den
t
s
(r
efe
r to
P
ot
en
ti
a
l
seve
rit
y
i
n ma
tri
x):
x
First Aid Cas
e
injuri
e
s (FAC);
x
S
p
ill <10 lit
e
rs; (c
o
ntain
e
d
o
r at s
e
a);
x
C
o
llisi
o
n/Da
m
ag
e
s t
o
ass
e
ts <10 000€;
x
Any incid
e
nt l
e
ading t
o
a SLIG
H
T n
e
gativ
e
i
mp
act cli
e
nt c
omp
laint;
x
Any incid
e
nt l
e
ading t
o
a sch
e
dul
e
d d
e
lay
o
f <1 h
o
ur;
x
Any incid
e
nt l
e
ading t
o
an
o
th
e
r slight n
e
gativ
e
i
mp
act. .
4
.
4
I
nc
i
den
t r
ep
orti
ng
x
Th
e
way BOS r
epo
rts incid
e
nts is d
e
tail
e
d h
e
r
e
aft
e
r. A su
mm
ary
o
f r
e
lat
e
d ti
me
lin
e
s and r
e
s
po
nsa
b
iliti
e
s
assign
e
d ar
e
p
r
o
vid
e
d in
BOS Incident reporting and investigation flowchart.
Th
e
mo
st
e
ff
e
ctiv
e
me
th
o
d f
o
r ti
me
ly r
epo
rting high
po
t
e
ntial i
mp
act incid
e
nts, at th
e
first
oppo
rtunity, is
by
t
e
l
eph
o
ne,
unl
e
ss in
ope
ra
b
l
e
du
e
t
o
th
e
incid
e
nt
o
r
o
th
e
r r
e
as
o
ns. Oth
e
r r
e
quir
e
d
me
th
o
ds (
e
-
m
ail,
e
l
e
ctr
o
nic
r
epo
rting c
omm
unicati
o
n) ar
e
t
o be
c
o
nsid
e
r
e
d as s
e
c
o
ndary.
An
Incident Report
f
o
r
m
shall
be
c
omp
l
e
t
e
d f
o
r
e
v
e
ry incid
e
nt including n
e
ar
m
iss.
V
e
rsi
o
n 06. Original dat
e
: 0
5
/06/2012. V
e
rsi
o
n dat
e
: 31/12/201
5
. Valid v
e
rsi
o
n
o
nly
o
n Q
M
S sit
e
.Unc
o
ntr
o
ll
e
d d
o
cu
me
nt wh
e
n
p
rint
e
d.
Pr
o
c
e
dur
e p
r
ep
ar
e
d
b
y: BOS Q
H
SE
M
anag
e
r. A
pp
r
o
v
e
d
b
y: BOS Q
H
SE
M
anag
e
r. Validat
e
d
b
y: BOS Quality R
ep
r
e
s
e
ntativ
e
.
Pag
e
13
o
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679