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2014 Registration Document
Corporate governance
3
Risk management
3.5.4
Crisis management
To address extraordinary situations that may impact business continuity
and the fulfilment of its objectives, the Group has established a global
crisis management organisation.
At Group level, the Risk and Compliance department coordinates the crisis
management system in close cooperation with the Group Communication
department.
Depending on the nature and scope of the event, the crisis may be
handled locally, reporting to a country-level Executive Board, or at country
level in accordance with crisis management principles, as defined in the
Group’s Reference Guide to Corporate Rules.
Each Country Executive director establishes a formal crisis management
organisation to address the main scenarios likely to impact business
continuity, by bringing together all internal functions concerned and
relying on a network of outside experts depending on the type of crisis.
This organisation specifically includes a backup plan at the level of each
establishment, an appropriate system for product recall and withdrawal,
in accordance with the Group Quality department’s recommendations
and standards, as well as an alert system to permit rapid reporting of
information from all sites.
All members of the country Executive Committee and the other
internal players concerned are trained in crisis management and crisis
communications. Regular organisation of crisis simulations tests the
collective abilities of each Country Executive Committee.
The Group has also developed a number of tools at Group level.