916/ Measurement, Analysis and Improvement / 992
SMS Section
12
-
Measure
m
ent
,
A
nal
y
sis and I
mp
ro
v
e
m
ent
BOS-
M
NL-12.901200
x
N
ot
ic
e
o
f
t
h
e
meet
i
ng
shall
be
g
i
ven
to
attendees
at
l
east
7
da
y
s
be
f
ore
h
and
so
t
h
at
add
i
t
i
ona
l
d
i
s
c
u
ss
i
on
i
deas ma
y
be generated
.
T
h
ese rev
i
e
w
s
shall
estab
li
s
h
at
l
east
on
c
e
per
y
ear
i
mprovement
opport
u
n
i
t
i
es
,
as
per
t
h
e
BOURBON
Quality Progress Plan
,
as
a
res
u
l
t o
f:
x
F
eedba
ck
and
ana
l
y
s
i
s
o
f
res
u
l
ts
f
rom
i
nterna
l
and
e
x
terna
l
a
u
d
i
ts and
i
nspe
c
t
i
ons
, i
n
cl
u
d
i
ng
c
h
arterers ones
;
x
A
na
l
y
s
i
s o
f
C
u
stomer
’
s
f
eedba
ck;
x
A
n
y
o
u
tp
u
t
on
ISO
a
u
d
i
ts
or
an
y
ot
h
er
q
u
a
li
t
y
i
mprovement a
c
t
i
on p
l
an
;
x
Rev
i
e
w
o
f
trends
f
rom
Si
t
u
at
i
on Reports
;
x
Rev
i
e
w
,
ana
l
yz
e and
d
i
s
c
u
ss
a
ll
matters
re
l
at
i
ve
to
H
ea
l
t
h
, S
a
f
et
y
and
E
nv
i
ronment
.
x
T
h
e
stat
u
s
o
f
c
orre
c
t
i
ve
and prevent
i
ve
a
c
t
i
ons
;
x
Rev
i
e
w
o
f
t
h
e
K
e
y
Per
f
orman
c
e
I
nd
ic
ators
o
f
t
h
e
C
ompan
y
b
u
s
i
ness
;
x
M
on
i
tor
i
ng
o
f
bot
h
pos
i
t
i
ve
and
negat
i
ve
trends
;
x
T
h
e o
u
tp
u
t
f
rom
onboard
M
aster
’
s
rev
i
e
w
s
re
l
at
i
ve
to
t
h
e management
s
y
stem
;
x
A
b
ili
t
y
to prov
i
de
serv
ic
es
i
n
c
omp
li
an
c
e
w
i
t
h
t
h
e
“
IS
M
c
ode
”
and
“
O
V
M
S
A
” i
nspe
c
t
i
ons
;
x
F
o
ll
o
w
-
u
p
o
f
a
c
t
i
ons
ta
k
en
and
cl
osed
-
o
u
t
f
o
ll
o
w
i
ng
prev
i
o
u
s
rev
i
e
w
s
, i
n
cl
u
d
i
ng
espe
ci
a
ll
y
pro
c
ess
rev
i
e
w
s
;
x
A
n
y
o
u
tp
u
t
re
l
at
i
ve
to a
reso
u
r
c
e needs
or
i
n
f
ormat
i
on
abo
u
t
D
epartment
str
u
c
t
u
rat
i
on
;
x
A
n
y
ot
h
er
c
h
anges
t
h
at
c
o
u
l
d
a
ff
e
c
t
t
h
e
Quality Management System
, i
n
cl
u
d
i
ng
l
eg
i
s
l
at
i
ve
and
reg
u
l
ator
y
c
h
anges
.
T
h
e
rev
i
e
w
s
y
stem
shall
i
n
cl
u
de
prov
i
s
i
on
f
or
re
c
ord
i
ng
and
ma
i
nta
i
n
i
ng
t
h
e
res
u
l
ts
o
f
ea
c
h
management
rev
i
e
w
and
a
re
c
ord o
f
part
ici
pants
.
x
T
h
ro
u
g
h
rev
i
e
w
,
ana
l
y
s
i
s
and
d
i
s
c
u
ss
i
on
,
p
l
ans
and
a
c
t
i
ons
c
an
be
re
c
ommended
,
ass
i
gned
and
i
mp
l
emented b
y w
a
y
o
f
c
orre
c
t
i
ve a
c
t
i
on
t
h
ro
u
g
h
l
essons
l
earned
;
x
T
h
e
Management Reviews
are ava
il
ab
l
e
i
n
t
h
e Porta
l.
.
1
.
5
C
ontinual I
mp
ro
v
e
m
ent
T
h
e
C
ompan
y
shall
estab
li
s
h
K
P
I
s
to meas
u
re
t
h
e
i
r
Quality Management System’s
e
ff
e
c
t
i
veness
i
n meet
i
ng
t
h
e
O
rgan
i
sat
i
on
’
s goa
l
s
and
reg
u
l
ator
y
respons
i
b
ili
t
i
es
.
T
h
e
C
ompan
y
shall
u
se
t
h
e
K
P
I
s
to
i
dent
i
fy
areas
t
h
at
need
attent
i
on
to
ens
u
re
c
ont
i
n
u
o
u
s
i
mprovement
i
n
t
h
e
per
f
orman
c
e
o
f
t
h
e
i
r
Quality Management Systems
. T
h
e
rev
i
e
w
o
f
t
h
ese
K
P
I
s
shall
be
done
at
l
east
d
u
r
i
ng
t
h
e management
rev
i
e
w
s
and
t
h
e pro
c
ess
rev
i
e
w
s
w
i
t
h
appropr
i
ate a
c
t
i
ons
p
l
ans
.
A
ll
f
o
ll
o
w
-
u
p a
c
t
i
ons p
l
ans
shall
i
n
cl
u
de
t
h
e
cl
ear
ass
i
gnment
o
f
respons
i
b
ili
t
y
,
a
u
t
h
or
i
t
y
and
a
cc
o
u
ntab
ili
t
y
f
or
a
ll i
mprovement a
c
t
i
ons
.
V
ers
i
on
0
5
. O
r
i
g
i
na
l
date
:
0
5
/0
6
/2012.
V
ers
i
on
date
:
3
1/12/201
5
.
V
a
li
d
vers
i
on
on
l
y
on
Q
M
S
s
i
te
.
U
n
c
ontro
ll
ed do
c
u
ment
wh
en
pr
i
nted
.
M
an
u
a
l
prepared
b
y:
BOS
Q
HS
E
M
anager
.
A
pproved b
y:
BOS
Q
HS
E
M
anager
.
V
a
li
dated b
y:
BOS
Qu
a
li
t
y D
i
re
c
tor o
f
B
o
u
rbon
.
4
/
5
916