131/ Crew Management / 992
Cre
w
Mana
g
e
m
ent
BOS-
P
RD-2
6
0
3
.900
3
01
4.
8 O
n
bo
ar
d
C
omp
la
i
nt
P
r
oc
e
du
re
B
ou
r
bo
n
O
ffsho
re
S
u
r
f
p
r
oh
i
b
i
t
s
an
d p
ena
li
z
e
s
an
y
ki
n
d of
v
i
c
t
i
m
i
z
at
i
o
n
of
a
s
ea
f
arer
fo
r
f
ili
ng a
co
m
p
l
a
i
nt
.
T
h
e
term
v
i
c
t
i
m
i
z
at
i
o
n
co
ver
s
an
y
a
d
ver
s
e
a
c
t
i
o
n
ta
k
en
by
an
y
p
er
so
n w
i
t
h
re
sp
e
c
t
t
o
a
S
ea
f
arer
fo
r
l
od
g
i
ng
a
co
m
p
l
a
i
nt
t
h
at
i
s
n
o
t man
i
f
e
s
t
l
y
ve
x
at
i
ous
o
r ma
li
c
i
ous
l
y
ma
d
e
.
T
h
i
s
p
r
oc
e
du
re
s
ee
k
s
t
o
re
so
l
ve
co
m
p
l
a
i
nt
s
at
t
h
e
l
o
we
s
t
l
eve
l
poss
i
b
l
e
an
d
t
o
a
ss
i
s
t
t
h
e
S
ea
f
arer
u
n
d
er
s
tan
d
i
ng
h
i
s/h
er
r
i
g
h
t
s
an
d
f
ili
ng
a
co
m
p
l
a
i
nt
.
Ho
wever
, i
n
a
ll
c
a
s
e
s
, S
ea
f
arer
s
h
ave
t
h
e
r
i
g
h
t
t
o
co
m
p
l
a
i
n
d
i
re
c
t
l
y
t
o
t
h
e
Ma
s
ter
an
d
,
w
h
ere
t
h
e
y
co
n
s
i
d
er
i
t
ne
c
e
ss
ar
y
,
t
o
a
pp
r
op
r
i
ate
e
x
terna
l
a
u
t
ho
r
i
t
i
e
s
.
I
n
a
dd
i
t
i
o
n
t
o
t
h
e
copy
of
t
h
e
Seafarers' Employment Agreement
,
t
h
e
Ma
s
ter
shall
g
i
ve
a
cc
e
ss
t
o
t
h
i
s
p
r
oc
e
du
re
an
d
t
o
t
h
e
Situation Report
t
o
a
ll S
ea
f
arer
s
.
Co
n
s
e
q
u
ent
l
y
,
t
h
e
Ma
s
ter
shall
p
r
i
nt
-
ou
t
an
d
d
i
sp
l
a
y
i
n
t
h
e
ve
ss
e
l
a
copy
of
t
h
e
Onboard Complaint
Procedure
.
4.
8
.1
Submissio
n an
d
H
i
erar
chy
T
h
e
co
m
p
l
a
i
nant
S
ea
f
arer
should
sub
m
i
t
h
i
s/h
er
co
m
p
l
a
i
nt
i
n
t
h
e
Crew complaint record book
ava
il
a
b
l
e
o
n
bo
ar
d
w
i
t
h
i
n
s
even
(07)
d
a
ys
of
t
h
e
occu
rren
c
e
,
an
d
a
cco
r
d
i
ng
t
o
t
h
e
c
i
r
cu
m
s
tan
c
e
s
an
d
i
n
fo
rm
h
i
s/h
er
I
mme
d
i
ate
Sup
erv
iso
r
.
T
h
e
co
m
p
l
a
i
nant
S
ea
f
arer
h
a
s
t
h
e
r
i
g
h
t
t
o
b
e a
cco
m
p
an
i
e
d
o
r
re
p
re
s
ente
d
by
an
o
t
h
er
c
rew
mem
b
er
of
h
i
s/h
er
cho
i
c
e
.
I
f
n
o
c
rew mem
b
er
a
cc
e
p
t
s
t
o
re
p
re
s
ent
h
i
m
/h
er
,
t
h
e
Ma
s
ter
w
ill
d
e
s
i
gnate
t
h
e
c
rew mem
b
er
o
r
t
h
e
C
hi
e
f
Mate
.
A
so
l
u
t
i
o
n
t
o
t
h
e
co
m
p
l
a
i
nt
shall
b
e
g
i
ven w
i
t
h
i
n
s
even
(07)
d
a
ys
. I
f
t
h
e
co
m
p
l
a
i
nt
c
ann
o
t
b
e
re
so
l
ve
d
by
t
h
e
I
mme
d
i
ate
Sup
erv
iso
r
t
o
t
h
e
s
at
i
sf
a
c
t
i
o
n
of
t
h
e
S
ea
f
arer
,
t
h
en
t
h
e
S
ea
f
arer
ma
y
re
f
er
t
h
e
matter
t
o
t
h
e
Ma
s
ter
w
i
t
h
i
n
tw
o
(02)
d
a
ys
. T
h
e
Ma
s
ter
h
a
s
fu
rt
h
er
s
even
(07)
d
a
ys
t
o b
r
i
ng
a
so
l
u
t
i
o
n
t
o
t
h
e
co
m
p
l
a
i
nt
.
Ho
wever
,
t
h
e
S
ea
f
arer
h
a
s
t
h
e
r
i
g
h
t
t
o
co
nta
c
t
d
i
re
c
t
l
y
t
h
e
Ma
s
ter
,
t
h
e
C
omp
an
y
De
sig
nate
d
P
er
so
n
A
sho
re
,
t
h
e
Cre
wi
n
g
Mana
g
er
o
r
t
h
e
Fl
ag
s
tate
a
u
t
ho
r
i
t
i
e
s
an
d
o
t
h
er
a
pp
r
op
r
i
ate
e
x
terna
l
a
u
t
ho
r
i
t
i
e
s
,
w
h
en
co
n
s
i
d
ere
d
ne
c
e
ss
ar
y
.
I
f
t
h
e
co
m
p
l
a
i
nant
S
ea
f
arer
re
f
er
s
t
h
e
co
m
p
l
a
i
nt
t
o
t
h
e
Ma
s
ter
,
t
h
e
Ma
s
ter
shall
h
an
d
l
e
t
h
e
co
m
p
l
a
i
nt
p
er
so
na
ll
y
an
d
ma
y
s
ee
k
t
h
e a
ss
i
s
tan
c
e
of
t
h
e
D
P
A
o
r
of
t
h
e
Cre
wi
n
g
Mana
g
er
.
4.
8
.
2 P
re
judic
e an
d diss
at
isf
a
c
t
io
n
I
f
t
h
e
Ma
s
ter
i
s
u
na
b
l
e
t
o
re
so
l
ve
t
h
e
co
m
p
l
a
i
nt
o
r
i
f
n
o
re
so
l
u
t
i
o
n
of
t
h
e
co
m
p
l
a
i
nt
c
an
b
e
ob
ta
i
ne
d
o
n
bo
ar
d
,
t
h
e
S
ea
f
arer
h
a
s
ten
(10)
d
a
ys
t
o
b
r
i
ng
i
t
t
o
t
h
e
D
P
A
o
r
Cre
wi
n
g
Mana
g
er.
O
r
i
f
t
h
e
co
m
p
l
a
i
nt ma
y
b
e
t
o
t
h
e
p
re
j
ud
i
c
e
of
t
h
e
Ma
s
ter
,
t
h
en
t
h
e
S
ea
f
arer
h
a
s
ten
(10)
d
a
ys
t
o
b
r
i
ng
i
t
d
i
re
c
t
l
y
t
o
t
h
e
D
P
A
,
o
r
t
h
e
Cre
wi
n
g
Mana
g
er
.
T
h
e
B
OS
Re
p
re
s
entat
i
ve
an
d
t
h
e
S
ea
f
arer
co
n
c
erne
d
shall
h
ave
a
p
er
i
od
of
twent
y
(20)
d
a
ys
f
r
o
m
t
h
e
d
ate
of
co
m
p
l
a
i
nt
i
n
i
t
i
at
i
o
n
t
o
so
l
ve
t
h
e matter
.
I
f
a
f
ter
t
h
e
s
a
i
d
p
er
i
od
t
h
e
co
m
p
l
a
i
nt
h
a
s
n
o
t
b
een
so
l
ve
d
,
t
h
en
e
i
t
h
er
p
art
y
shall
h
ave
fu
rt
h
er
twent
y
(20)
d
a
ys
t
o
b
r
i
ng
t
h
e matter
t
o
BO
U
RBON
M
anagement
o
r
t
o
t
h
e
Fl
ag
S
tate
Au
t
ho
r
i
t
i
e
s
an
d
o
t
h
er
a
pp
r
op
r
i
ate
e
x
terna
l
a
u
t
ho
r
i
t
i
e
s
.
A
ll
co
m
p
l
a
i
nt
s
an
d
d
e
c
i
s
i
o
n
s
o
n
t
h
em
shall
b
e
re
co
r
d
e
d
i
n
t
h
e
Crew complaint record book
an
d
a
copy
p
r
o
v
i
d
e
d
t
o
t
h
e
Co
m
p
l
a
i
nant
S
ea
f
arer
.
Ver
s
i
o
n
02. O
r
i
g
i
na
l
d
ate
:
3
1
/
12
/
201
4
.
Ver
s
i
o
n
d
ate
:
3
1
/
12
/
201
5
.
Va
li
d
ver
s
i
o
n
o
n
l
y
o
n
QM
S
s
i
te
.
Un
co
ntr
o
ll
e
d
docu
ment w
h
en
p
r
i
nte
d
.
P
r
oc
e
du
re
p
re
p
are
d by
: BOS
C
rew
i
ng
an
d H
R
M
anager
.
App
r
o
ve
d
by
: BOS
C
rew
i
ng
an
d H
R D
e
p
artment
.
Va
li
d
ate
d by
: BOS
Qu
a
li
t
y
R
e
p
re
s
entat
i
ve
..
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2
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