949/ Corrective Action Procedure / 992
Correcti
v
e
A
ction
P
rocedure
BOS-
P
RD-1201.901201
7
Ter
m
s and definitions
Correction
A
c
t
i
on
to
e
li
m
i
nate a
dete
c
ted
non-confor
m
ity
.
Correcti
v
e action
A
c
t
i
on
to
e
li
m
i
nate
t
h
e
c
a
u
se o
f
a dete
c
ted
non-confor
m
ity
.
D
P
A
D
es
ig
nated
P
e
r
son
A
s
h
o
r
e
.
Fault Tree Method
T
h
e
f
a
u
l
t
t
r
ee
i
s
u
sed
to
sea
rc
h
an o
r
de
rl
y
c
h
a
i
n
o
f
c
a
u
ses
l
ead
i
n
g
to de
f
a
u
l
t
.
Flo
w
-Chart
A
f
l
o
w
c
h
a
r
t
i
s
a
t
y
pe
o
f
d
i
a
gr
am
t
h
at
r
ep
r
esents
a
p
r
o
c
ess
o
r r
e
l
ated
a
c
t
i
v
i
t
i
es
,
s
h
o
w
i
n
g
t
h
e
steps
as
bo
x
es
o
f
va
ri
o
u
s
ki
nds
,
and
t
h
e
ir
o
r
de
r
b
y
c
onne
c
t
i
n
g
t
h
ese
w
i
t
h
a
rr
o
w
s
. T
h
i
s
d
i
a
gr
ammat
ic r
ep
r
esentat
i
on
c
an
gi
ve
a
step
-
b
y
-
step
so
l
u
t
i
on
to
a
gi
ven
p
r
ob
l
em
.
Histogra
m
A
n
h
i
sto
gr
am
i
s
a
ba
r c
h
a
r
t
r
ep
r
esent
i
n
g
a
f
r
e
q
u
en
c
y
d
i
st
ri
b
u
t
i
on
;
h
e
ig
h
ts
o
f
t
h
e ba
r
s
r
ep
r
esent
obse
r
ved
f
r
e
q
u
en
ci
es
.
Im
ple
m
entation Responsi
b
le
P
e
r
son
des
ig
nated
b
y
a
P
rocess
Ow
ner
i
n
o
r
de
r
to
i
dent
i
fy
ade
q
u
ate
i
mp
r
ovement
a
c
t
i
ons
. T
h
e
Im
ple
m
entation Responsi
b
le
shall
h
ave
t
h
e
ne
c
essa
r
y
c
ompeten
c
e
,
ava
il
ab
ili
t
y
and
l
e
gi
t
i
ma
c
y
to
de
f
i
ne
and
i
mp
l
ement
t
h
e
i
mp
r
ovement a
c
t
i
on
.
I
nspection
C
on
f
o
r
m
i
t
y
eva
l
u
at
i
on
b
y
obse
r
vat
i
on
and
j
u
d
g
ment
a
cc
ompan
i
ed
as
app
r
op
ri
ate
b
y
meas
u
r
ement
,
test
i
n
g
o
r
g
a
u
gi
n
g.
I
shika
w
a Diagra
m
T
h
i
s
d
i
a
gr
am
i
s
u
sed
to o
r
de
r
and
v
i
s
u
a
li
z
e
t
h
e
r
e
l
at
i
ons
h
i
p bet
w
een
an
"
e
ff
e
c
t
"
and a
ll li
n
k
ed
c
a
u
ses
.
N
on-confor
m
ity
N
on
-
fu
l
f
ill
ment o
f
a
re
q
uire
m
ent
.
NOT
E:
I
n
B
o
u
r
bon
,
non-confor
m
ities
a
r
e
gr
aded
as
:
Major
non-conformity
:
shall
be
u
nde
r
stood
as
a
s
y
stemat
ic
non
-
fu
l
f
ill
ment
o
f
a
cri
t
ic
a
l r
e
q
u
ir
ement
t
h
at
j
eopa
r
d
i
z
es
a p
r
o
c
ess
o
f
t
h
e mana
g
ement
s
y
stem
,
pos
i
n
g
a
se
ri
o
u
s
t
h
r
eat
to
sa
f
et
y
,
se
c
u
ri
t
y
,
o
r q
u
a
li
t
y
.
Minor
non-conformity
:
shall
be
u
nde
r
stood
as
an
i
so
l
ated
non
-
fu
l
f
ill
ment
o
f
a
r
e
q
u
ir
ement
,
wh
ic
h
does
not
j
eopa
r
d
i
z
es
a p
r
o
c
ess
o
f
t
h
e mana
g
ement
s
y
stem
.
O
V
I
Q
O
ff
s
h
o
r
e
V
esse
l I
nspe
c
t
i
on
Q
u
est
i
onna
ir
e
.
P
areto Chart
T
h
e
P
a
r
eto
p
ri
n
ci
p
l
e
(
a
l
so
k
no
w
n
as
t
h
e
80-20 r
u
l
e
,
t
h
e
l
a
w
o
f
t
h
e
v
i
ta
l
f
e
w
,
and
t
h
e
p
ri
n
ci
p
l
e
o
f
f
a
c
to
r
spa
r
s
i
t
y
)
states
t
h
at
,
f
o
r
man
y
events
, r
o
u
g
h
l
y
80%
o
f
t
h
e
e
ff
e
c
ts
c
ome
f
r
om
20%
o
f
t
h
e
c
a
u
ses
. T
h
e pa
r
eto
c
h
a
r
t
i
s
u
sed
to
o
r
de
r
and
v
i
s
u
a
li
z
e
t
h
e
80-20 r
u
l
e
.
P
re
v
enti
v
e action
A
c
t
i
on
to
e
li
m
i
nate
t
h
e
c
a
u
se o
f
a potent
i
a
l
non-confor
m
ity
.
Root Cause Co
mm
ittee
Org
an
i
sat
i
on
o
f
a
meet
i
n
g
at
H
ead
O
ff
ic
e
w
i
t
h
i
n
seve
r
a
l
pe
r
sons
to
d
i
s
c
u
ss
r
oot
c
a
u
ses
ana
l
y
s
i
s
and
dete
r
m
i
nes
c
o
rr
e
c
t
i
ve a
c
t
i
ons
.
V
e
r
s
i
on
0
3
. Origi
na
l
date
:
0
5
/0
6
/2012.
V
e
r
s
i
on
date
: 3
1/12/201
5
.
V
a
li
d
ve
r
s
i
on
on
l
y
on
Q
M
S
s
i
te
.
U
n
c
ont
r
o
ll
ed do
c
u
ment
wh
en
p
ri
nted
.
P
r
o
c
ed
u
r
e p
r
epa
r
ed b
y:
BOS QHS
E
Mana
g
e
r.
A
pp
r
oved
b
y:
BOS QHS
E
Mana
g
e
r.
V
a
li
dated
b
y:
BOS Q
u
a
li
t
y
R
ep
r
esentat
i
ve
.
P
a
g
e
1
3
o
f
1
4
Transposition from Corporate original (last
version date:07/08/12)
949