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Believing that
operational excellence
makes a difference every
day when it comes to
customer satisfaction,
Carrefour gives particular
attention to developing
the skills and expertise of
its 380,000 employees.
The spirit of retail
The Group’s top asset is the 380,000 employees working
every day in retail jobs, which puts them in direct contact with
customers. This demanding, stimulating jobmixes individual
skills with a collective dynamic. Working every day to earn the
trust of customers by displaying passion for the products and
meeting people, having a sense of service is the essence of
the job. Reliability, expertise and availability are the basis for
instillingthespiritof retail.
Recruiting, training, and guiding talent
EachCarrefour store is rooted in its environment, whichbrings
together its customers, employees, suppliers and partners.
That’s why Carrefour puts emphasis on local recruitment and
offers many and various opportunities to all types of profile.
Believing that operational excellencemakes a difference every
day when it comes to customer satisfaction, Carrefour pays
particular attention to developing the skills and expertise of
its 380,000 employees. Each employee in the company
undergoes targeted training that is adapted to the specific
needs of his or her professionor person inorder todevelopand
improve the service offered to the customer. For example,
there are training sessions everywhere focusing on customer
culture and fresh-product expertise. Some5.1million training
hourswerededicatedtoGroupemployees in2015.
At the same time, Carrefour emphasised the professional
development of its employees. The wide range of professions
and geographical locations allow Carrefour to provide its
employees with real opportunities for mobility and the possi-
bility of diversifying their experience and putting their talents
touse. In2015, 51.1%of newmanagers came fromwithin the
company. Experienced employees have the special mission of
identifying profiles with potential and sharing their skills and
professional knowledge with the next generation, working as
apprentices.
Fostering a fulfillingwork environment
To satisfy its customers, Carrefour ensures that the Group’s
employees benefit from the best working conditions, receive
support at every stageandaregiventhepossibilityof developing
their skillsaswell aspassingthemon.
This is how they are able to meet customer expectations in
the best way possible, make their stores more comfortable
and inviting, andenhanceCarrefour’s image.
Carrefour ensures its employees’ health, well-being and
quality of life and implements awareness and prevention
campaigns inevery country. Alongwitha fair,motivatingwage,
Carrefour offers attractive social advantages, adapted to local
environments and instilled with the company’s values, which
contribute to collective performance. Every year, Carrefour
enters into nearly 200 agreements with its social partners in
France and abroad on issues such as employment, disability,
gender equality, ongoingprofessional training, social dialogue,
and so on. In 2015, the Group made a specific commitment
withUNIGlobalUnionaspart of an international agreement to
respect fundamental working rights and to promote social
dialogueanddiversity.
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