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Social responsibility
CSR at Carrefour
Dialogue with our partners and stakeholder
market, the social conditions of production and the consequences
of climate change. Different proposals were made during this panel,
relations
and they will be put into an action plan that will be implemented
In order to regularly revise its CSR strategy and add new commitments,
starting in 2016;
Carrefour has been engaged in a dialogue with its stakeholders for a
Carrefour interacts with the financial community by responding to
●
number of years and set up joint action plans with them:
the requests made at specific meetings (20
requests in 2015
versus
Carrefour works with various associations, such as WWF and the
●
18 in 2014). The main requests from investors in 2015 were about
International Federation for Human Rights
(detailed in
agroecology, climate change targets, governance and working
section
2.3.4.3 of this chapter)
, on the action plans linked to its
conditions in the supply chain. Since 2013 Carrefour has
strategy. Carrefour has been involved with WWF France since 1998
participated in an investors road show organised by the bank
Société
to reduce its environmental impact related in particular to the use of
Générale
(CDP and RobecoSAM results
detailed in section 2.1.3.2 of
natural resources in consumer products. Two areas for improvement
this chapter
).
have been given priority: the development of responsible supplier
Governance, safety, and risk management
lines and sustainability standards for targeted raw materials (wood
and paper, fish products, soy and palm oil) and the promotion of
Carrefour group relies on the adoption and promotion of fundamental
responsible consumption and sustainable lifestyles among its
international principles for governance:
customers and employees. Carrefour also supports WWF France in
its actions aimed at protecting oceans and coastlines, forests and
the Universal Declaration of Human Rights;
●
overseas forests, as well as the TRAFFIC project aimed at combatting
the main Conventions of the International Labour Organisation
●
illegal international wildlife trade. To learn more, consult the
(ILO) with regard to fundamental rights;
website:
www.wwf.frthe guiding principles of the OECD;
●
The agreement signed by Carrefour with the Union Network
●
the principles of the Global Compact, of which the Group has been a
●
International
(detailed in section
2.3.1 of this chapter)
is the basis
member since 2001;
for social dialogue within the Group. It commits the Group to
the principles of Transparency International (France) since 2009;
●
promoting union rights and the right to collective bargaining in each
of the countries in which it operates. This commitment is
the work of the
Business in Society
Commission in the French
●
manifested through a European body dedicated to social dialogue:
section of the International Chamber of Commerce (ICC France).
the European Consultation and Information Committee (ECIC), and The Code of conduct and Supplier Charter are the two main
in regular social dialogue at both Group and local level. As a forum foundations guaranteeing the Group’s good governance and integrity.
for discussion and consultation, the ECIC provides an opportunity
The Carrefour Code of professional conduct is written in the form of ten
for Carrefour’s social partners to talk to General Management on a principles, applicable to all employees and deployed through an
wide range of topics, including CSR. The annual ECIC plenary
e-learning format. In 2014 and 2015, Carrefour worked to develop a
meeting provides a platform for the discussion of all the Group’s
new Code of professional conduct, based on the Group’s policies,
activities, including human resources and CSR. A CSR committee which will be disseminated in 2016. Furthermore, the Supplier Charter
within the European consultation and information committee holds
is included in commercial contracts with Carrefour product suppliers,
meetings three times a year, and employee representatives
and contains the social and ethical prerequisites of the Group relative
participate in the development of action plans and are consulted on to its suppliers
(detailed in section 2.3.4.2 of this chapter)
.
innovations. During the ECIC’s last annual meeting on
Since 2010, Carrefour has had a Group Ethics Committee, chaired by
September
30, 2015, Carrefour presented its climate strategy and
the Group General Secretary, and Country Ethics Committees in each
various advances in the fight against food waste;
country of operation, whose role is to oversee and assess the
Several times a year, Carrefour organise Stakeholders meetings on
●
application of the principles set out in the Carrefour Code of
specific topics, with the attendance of some 40
people on Carrefour
professional conduct. The Country ethics committees rely on
premises. These panels are made up of representatives from the
professional misconduct/malpractice alert systems set up in
Group’s different business segments, experts (from NGOs,
accordance with local regulations. These systems operate to inform the
administrative
agencies
and
international
organisations),
Country ethics committee of any behaviour or situation that runs
customers, investors, and sometimes students. The objective of the
counter to Carrefour’s ethical principles.
consultation and the evaluation of the Carrefour’s CSR methodology
The first meeting of the CSR Committee of the Supervisory Board was
is to learn about the different positions and points of view, lay out
held on November
25, 2015, under the chairmanship of Amaury de
functional recommendations and report on the progress of the
Sèze (Independant Director), with Diane Labruyère-Cuilleret
various choices made by Carrefour. In all, 14 of these meetings have
(Independant Director) and Patricia Lemoine (Director) in attendance.
been held over the past three years.
The CSR Committee meets twice a year. This year, Group CSR
In 2015, Carrefour organised five stakeholder meetings on the
methodology was reviewed, based on the ISO
26000 analysis, the
following topics: sustainable fishing, palm oil, packaging, canned
materiality test, dialogue with stakeholders and the measurement of
tuna and bananas. For instance, during the stakeholders committee
internal and external performance. In 2015, the CSR Committee
meeting dedicated to the topic of bananas (the second most
concluded that risk analysis will be more accurately incorporated into
consumed product in the world after the apple), several challenges
the CSR methodology, and that, in the future, Carrefour will offer to
were identified: the impact of banana production on the
organise a dialogue with the financial community.
environment, issues tied to the existence of only one variety on the
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2015 REGISTRATION DOCUMENT