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Corporate governance
Risk management
Some Group projects are carried out through equity affiliates, where In addition, the system includes a procedure for the rapid withdrawal
the Group’s level of influence and control and its ability to manage risk of any potentially dangerous product inventory.
may be limited.
Carrefour brand products are subject to more stringent procedures and
Control of the supply chain
controls, from design to marketing, as part of a comprehensive
approach presented in the chapter
2 of the Registration Document on
Corporate Responsibility.
In an interdependent global market with a large number of suppliers
and increased cross-docking, in both traditional retailing and
Safety of people and property
e-commerce, the performance of logistics processes and continuity of
supply to the Group’s stores, both consolidated and franchised, as well
Compliance with health and safety regulations and the protection of
as the delivery of customer orders placed through e-commerce, are Group assets are important factors. Insufficient consideration of these
essential to customer satisfaction and the achievement of operational
issues could negatively impact the Group’s reputation, activities and
and financial targets, with greater risk in emerging markets and financial performance, and may also have legal consequences.
multinational corporations’ growing responsibility for their supply
An appropriate crisis management system in case of a major event is
chains.
an important part of limiting its potentially significant negative
Although purchasing is a key aspect of standing out from the consequences, especially with regard to business continuity.
competition, the Group’s organisation is adapted to its international
The Group’s risk prevention organisation ensures personal safety (of
scope (delete) while capitalising on its knowledge of local markets and
employees and customers) and property security at all Group sites by
relying on entities dedicated to sourcing new products.
using human, technical and organisational resources appropriate to
Over a number of years, the Group has developed expertise which the risks.
ensures that its stores are supplied, relying on integrated logistics
Coordinated by general management, each country has an
platforms and service providers, along with business continuity plans
organisation which enables rapid information reporting in the event of
in the event of an unusual situation.
an incident, and utilises the appropriate resources.
In this context, on January
1, 2015, Carrefour France and the Cora and
Human resource management
Match supermarkets signed an agreement to cooperate on purchasing.
This agreement establishes a long-term partnership, with no equity
ties between the two companies, under which both companies
As the largest private employer in many countries where the Group
maintain their independence while committing to sustainable operates, the retail profession is based on human relations and
relationships with their suppliers. The agreement will enhance the employee commitment. In a highly competitive market for talent with
competitiveness of their banners for the benefit of consumers.
major demographic changes, the Group faces a challenge in attracting,
retaining, training, motivating, compensating and developing
This partnership covers negotiations for the purchase of national and
employees and the top candidates.
international brands, foods and general merchandise, except for
own-brands, products made by small and medium-sized businesses
As a responsible employer, the Group is implementing a major
and fresh produce from agricultural supply channels.
initiative adapted to these human resources challenges, presented in
the chapter
2 of the Registration Document on Corporate
Carrefour and the Cora and Match supermarkets maintain their own
Responsibility.
commercial strategies, with each banner separately defining its prices
and promotional policy.
Continuity, integrity and confidentiality
Product quality, compliance and safety
of information systems
While most of the Group’s activities and a number of its functions
Ensuring product safety and complying with health standards in stores
largely depend on information systems developed or administered by
is a major issue which can significantly impact reputation and financial
internal resources or outside service providers, weakness in these
performance, and which may in some cases result in liability for the
systems could noticeably disrupt operations. This could result in
Group.
significant impacts on financial and operational performance,
The Group Quality department has developed a number of standards
especially with regard to the ordering, cash handling and financial
and tools which are deployed in all countries where the Group reporting systems.
operates. The country-level Quality departments are also part of the
Quality network, with regular meetings and discussions aimed at
increased sharing of best practices and ensuring a consistent
approach. The Group also launched a significant employee training
programme and regularly communicates with customers about food
safety.
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2015 REGISTRATION DOCUMENT