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2014 Registration Document
Social responsibility
2
CSR at Carrefour
In 2014, Carrefour worked to develop a new Code of Ethics, based on
the Group’s policies, to be finalised and disseminated in 2015.
◗
Fighting corruption
Rejecting corruption in any form is one of the ten principles set out in
Carrefour’s Code of Professional Conduct.
Carrefour joined the UN Global Compact in 2001 and is committed to
compliance with the guiding principles of the OECD. The texts cover
corporate ethics, including the fight against corruption in particular.
As part of its efforts to strengthen its ethics commitments and to share
best practices, the Carrefour group is also involved in the work of the
Business in Society Commission in the French section of the International
Chamber of Commerce (ICC France). Carrefour has also belonged to
Transparency International (France) since 2009.
Furthermore, rejecting any form of corruption is one of the commitments
signed by the Group’s suppliers through the Social and Ethical Charter
which is aimed at suppliers of Carrefour brand products, and the Ethical
Charter, which is aimed at all other suppliers.
In a further step, in 2012 the Group Ethics Committee launched the
introduction of statements of independence for those involved in the
purchasing process. By the end of 2013, the statements of independence
had been very widely deployed in the majority of Group countries, in
particular for buyers of food products and the non-retail Purchasing
department.
2.1.4
Organisation of CSR
2.1.4.1
Business lines
Carrefour’s CSR approach is led by the Group’s General Secretary, who
in turn relies on the Group CSR department. The department’s role is to:
■
define a strategic framework within which the countries can work
and innovate;
■
help the businesses for the conduct of projects to reflect the three
components of the strategy;
■
consolidate and use results to improve performance;
■
jointly develop and innovate through ongoing dialogue with the Group’s
stakeholders on subjects relating to CSR.
To achieve this, the Group’s CSR department works in close collaboration
with the country-level executive directors and its operational and cross-
functional departments (European public affairs, quality, merchandise,
purchasing, human resources, communications, assets and logistics,
and so on) to draw on specific expertise within each business. The
Group also calls on the support of scientists and outside experts to
carry out its mission and ensure dissemination of best practices both
internally and externally. Finally, the CSR department works with in-country
representatives to ensure operational deployment of the approach based
on the local situation.
The Group uses a range of information, awareness and training tools
to ensure effective implementation of its CSR approach, including
business-specific training modules, eco-friendly initiatives in head offices
in particular, the Sustainable Development Awards, and so on. CSR is also
a way of securing employees’ loyalty and encouraging their commitment
to their business function on a day-to-day basis.
2.1.4.2
The Quality and Sustainable
Development Committee
The Quality and Sustainable Development Committee (QSD) was created
in 2012 at the instigation of the Chairman and Chief Executive Officer. Its
mission is to develop and communicate beliefs about Carrefour’s role in
society and to ensure that everyone respects its fundamental principles.
The Quality and Sustainable Development Committee is chaired by
Carrefour’s Chairman and Chief Executive Officer and comprises the
General Secretary, Group Communications director, Group Human
Resources director, Group Merchandise director, Group Quality and
Sustainable Development director, and country and zone Executive
directors. In 2014, the QSD Committee met to discuss the following
topics: endocrine disruptors, crisis management in Europe, product
safety system (organising country inspections and support) and nutrition.