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Sh

i

p

M

anagement

F

unct

i

on

Customer

F

ocus

B-CHR-1201.0004

Revision 01. Original date: 13 June 2010. Revision date: 09 September 2011.

Prepared by: Corporate Quality Director. Approved by: Corporate Quality Director. Validated by: Corporate Quality Director.

CUS

T

O

ME

R

N

eeds

and

expectat

i

ons

LOG

I

S

TI

CS

MANA

G

E

R

Loca

l

Vesse

l

Support

F

unct

i

on

Prov

i

des

l

oca

l

serv

i

ces to

vesse

l

s

Sh

i

p

M

anagement

F

unct

i

on

OP

E

R

ATI

O

N

S

MANA

G

E

R

M

anages the

vesse

l

s

Contract

i

ng

F

unct

i

on

CO

NT

R

A

C

T

S

MANA

G

E

R

A

ff

ili

ate

Q

H

S

E M

anager

Des

i

gnated

Person

A

shore

M

anages the

contracts

CUS

T

O

ME

R

CL

IENT

R

E

PR

E

S

ENTATI

V

E

CLIENT

SINGLE POINT

OF CONTACT

F

ULL S

E

RV

I

C

E

S R

AN

G

E

S

E

RV

I

C

E

S PROV

I

D

E

D

R

E

QU

I

R

EMENT

S

Sat

i

sfact

i

on

1 / 1

H

eads of the Reg

i

ons

de

li

ver the added va

l

ue that the C

li

ent expects

80