Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s non-financial results CARREFOUR | 2017 REGISTRATION DOCUMENT 103 GRI - G4 Elements, DMA & Indicators Management report section Sub-category: product responsibility Aspect: customer health and safety G4-DMA 2.1.2 / 2.1.3 G4-PR1 2.3.1 / 2.3.2 / 2.4.1 G4-PR2 Absent Aspect: product and service labelling G4-DMA 2.1.2 / 2.1.3 G4-PR3 2.4.1 / 2.4.2 G4-PR4 Absent G4-PR5 2.4.1 / 2.4.2 Aspect: marketing communications G4-DMA Absent G4-PR6 Absent G4-PR7 Absent Aspect: customer privacy G4-DMA 2.6 / 4.7 G4-PR8 Absent Aspect: compliance G4-DMA 2.6 / 4.7 G4-PR9 Absent Detailed reporting methodology for CSR indicators 2.7.4 The CSR department mobilises a Steering Committee for the preparation of the 2017 management report. The committee represents all of the relevant Group departments (Quality, Human Resources, Legal, Marketing, Assets, Sales and Merchandise, and Logistics) and includes country representatives. Principles for drawing up the CSR report The Carrefour group’s management report adheres to the following principles: CSR context: Carrefour places its own performance within the ● context of the social, economic and environmental constraints that weigh upon the Group, and puts the resulting data into perspective; stakeholders’ involvement: by maintaining an ongoing dialogue ● with stakeholders (customers, employees, franchisees, suppliers, local communities and shareholders), the Carrefour group can anticipate and meet the expectations of its target audiences and prevent risks. Its transparent commitments, and the involvement of its stakeholders in carrying them out, means it can envisage long-term solutions and ensure the engagement of all those concerned. This dialogue and these partnerships are maintained either at the Group level by the CSR department, or at the local level by the countries, banners and stores; materiality: the management report focuses on the social, ● economic and environmental issues that are most relevant to the Group’s operations; frequency: Carrefour has produced and published a ● non-financial report every year for the past 17 years. Since 2012, it has been integrated into the Group’s management report; clarity: the Carrefour group endeavours to present information ● that can be easily understood by the greatest number of people with an appropriate level of detail. Scope of reporting Principles applied Comprehensiveness: the Group strives to be as comprehensive as possible. Its CSR reporting describes the implementation of its policy in the ten consolidated countries, and the Key Performance Indicators cover 98.2% of the Group’s consolidated sales excluding VAT. Comparability: the figures and any changes presented over several years are calculated in like-for-like Business Units (BUs). The scope is clearly explained next to each graph and BUs excluded from the scope are indicated.