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2013 ANNUAL ACTIVITY AND RESPONSIBLE COMMITMENT REPORT
PERFORMANCES
3.
Contributing to
Society by supporting
employees and
company partners
To develop a range of quality products at the
best prices, Carrefour and its suppliers form
partnerships based on strict specifications,
on-going improvements and regular site pro-
duction audits. To support suppliers, Carrefour
has introduced a self-assessment tool based
on the ISO 26000 standard. The tool plays
a valuable role in helping suppliers identify
areas for improvement and shape their social
responsibility actions.
In partnership with the International Federation
for Human Rights (FIDH), Carrefour has imple-
mented a Social and Ethical Charter which
applies to all suppliers of its own-brand
products. In particular, these suppliers must
adhere to the main conventions of the Inter-
national Labour Organisation (ILO) as regards
wages, working hours, union rights, health and
safety, etc. Carrefour uses specialist external
audit firms to ascertain whether these principles
are respected. In 2013, Carrefour ordered
1,333 social audits and 146 safety audits to be
carried out at the production sites of its suppliers
who are located in countries at risk.
With regard to its employees, the Group acts in
a practical and consistent manner throughout
all of its countries to give them all the same
opportunities for recruitment and career devel-
opment. Employee diversity is an important
asset for theGroup. Thanks to diversity, changes
in society can be more effectively anticipated
and the demands of a wide and varied clientele
can be better satisfied. Carrefour’s contribution
toSociety alsoextends to local solidarity activities,
conducted by employees around the world.
EMPLOYEES
357,980 364,795
2012
2013
PERCENTAGE OF WOMEN
IN MANAGEMENT
Data on a comparable BU basis
(100%of 2013 consolidated net sales).
In 2013, Carrefour continued to develop its
“Women Leaders” programme.
2010 2011 2012 2013
34.5%
35.2% 36.1%
36.8%
AVERAGE NUMBER OF TRAINING
HOURS PER EMPLOYEE
Data on a comparable BU basis
(83%of 2013 consolidated net sales). Excluded: hypermarkets
and supermarkets in Brazil.
In 2013, Carrefour provided 5.1 million hours of
trainingtoemployeesaroundtheworld.
2010 2011 2012 2013
16.5
16.9
17.2 16.5
PERCENTAGE OF EMPLOYEES
RECOGNISED AS HAVING
A DISABILITY
Data on a comparable BU basis
(100%of 2013 consolidated net sales).
At the end of 2013, the Carrefour group hired
9,709 employees recognised as having
disabilities.
2010 2011 2012 2013
2.4%
2.6%
2.8% 2.8%
RATE OF INTERNAL
PROMOTION
47.4%
51.0% 50.4%
2011 2012 2013
BREAKDOWN
BY CATEGORY
Managers
10.6%
Employees
88.8%
Directors and
Senior Directors
0.6%
BREAKDOWN
BY WORK
SCHEDULES
Full-time
employment
76.8%
Part-time
employment
23.2%
BREAKDOWN
BY TYPE
OF CONTRACT
Fixed-term
contracts
6.6%
Permanent
contracts
93.4%
Europe
54.6%
Asia
21.0%
Latin America
24.4%
BREAKDOWN
BY GEOGRAPHIC
REGION