HUMAN PROJECT • The results of the annual survey, which measures employee satisfaction, were very satisfactory with a participation rate of 82% and a CI (Confidence Index) score of 76. • We reinforced team cohesion by promoting a shared and unified culture, Indosuez Way, based on: - Our raison d’être, “Working every day in the interest of our clients and society” - Our ETHICA values (Excelling, Teaming up, Humane, Intrapreneurial, Client-centric, As one), via various tools: - A webinar bringing together more than 500 managers so that they can adopt and increase best practices and key behaviours. - Workshops on the culture of feedback across all our sites to strengthen cooperation and crossfunctional collaboration. • We fulfilled our role as a socially responsible employer: - By continuing our Diversity & Inclusion action plan with a focus on gender equality, increasing equal opportunities with more than 45% women in our governing bodies at end-December 2025. - By helping develop talent through mentorship programmes and the Tremplin initiative for young women starting their careers. • We endeavoured to enhance the employee experience, a driver of engagement and skills development, through: - A stronger learning culture with more than 60% of LinkedIn Learning accounts activated. - The first edition of MobiliJobs by Indosuez to promote employability and skills development. DIGITAL TRANSFORMATION • Growth momentum in the adoption of digital tools by our clients continued in 2025. The number of clients connected to our online banking platforms, My Indosuez and My Degroof Petercam, rose 12%, while use of the mobile app was up more than 25%. • Our clients also benefited from the expansion and improvement of key features: - New smoother and more intuitive transfer experiences were rolled out on the My Indosuez app, leading to an increase in online transactions. - The My Degroof Petercam platform now offers loan visualisation, providing its users with a more complete experience. • The year 2025 ended with a total of 24,069 electronic signatures in the Group, far exceeding the objectives of the 2025 MTP. • In 2025, the focus was on enhancing the security of the WDX platform (our client relationship management tool), as well as deploying a new version introducing client relationship management and client lifecycle management features. • Azqore, our subsidiary specialising in the outsourcing of information systems and banking transactions, processed five million transactions in 2025 vs. 4.4 million in 2024, i.e. a 14% increase in volume. • A new Data & AI team and enhanced data governance supported the Group’s ambitions in terms of data use and innovation in compliance with regulatory requirements. We relied on RPA (Robotic Process Automation) and AI to improve the efficiency of our processes for our clients and employees. By end2025, 100% of Indosuez employees had a secure internal AI assistant. Annual Report 2025 23
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