CFM INDOSUEZ Wealth Management - 2020 Annual Report

WE ALTH MANAGEMENT 27 The health crisis that we are facing together has shown us how robust our model is. We were able to continue our wealthmanagement, Trading Roomand advisory services with no interruptions. This immediate adaptation in the face of the pandemic allowed us to maintain the excellent level of service quality that our customers deserve. To guarantee the best level of service, we had to reinvent our ways of working and our approach to customer relations. By doing so, we were able to support our customers proactively via digital events, weekly podcasts and other market updates. The first concrete result of this focus on digital transformation at CFM Indosuez was the launch of the personalised digital investment offer, which will be updated in 2021 to provide an even more interactive experience to our customers. In terms of discretionary management, the positive performances in 2020 have clearly confirmed the success of the 2019 financial year. This recognition of the quality of Indosuez’s management was also reflected in the rating of our Indosuez funds (7 funds ranked 4 or 5 stars by Morningstar). To highlight another theme that is important to us, we would like to note the robust performance of our “CFM Indosuez Environnement Développement Durable” Monegasque fund, which returned +15.65% in 2020 compared with +24.4% in 2019. This illustrates that financial performance and sustainable development are entirely compatible. Stéphane Herpe Head of Markets, Marketing and Development Yves Bracca lent i Head of Client Relations As in 2020, wewill continue to strengthen our offer in 2021 to promote amore sustainable development and amore responsible economy in all its aspects, through management mandates and financing funds as well as structured products and private equity. This year has also seen the development of a new wealth management focus on Social and Environmental themes through the launch of two dedicated mandates. This support via the protection and management of our customers’ assets has also been extended to our corporate customers, notably with the deployment of Covid-19 loans. In this way, we have continued to affirmour commitment to serving the local economy. Finally, the Group’s expertise has allowed us to assist a number of our customers in collaboratingwith other Group entities such as CA-CIB, CA-Leasing, Sodica, etc., in a manner that fully benefits them. Our employees, our experts, our Bank and our Group have all the tools we need to support our customers in the development of their assets and their projects. In all theseways, we have strengthened our availability to our customers and continued to differentiate ourselves in terms of service and leadership in an increasingly demanding market.