Sh
i
p
M
anagement
F
unct
i
on
Customer
F
ocus
B-CHR-1201.0004
Revision 01. Original date: 13 June 2010. Revision date: 09 September 2011.
Prepared by: Corporate Quality Director. Approved by: Corporate Quality Director. Validated by: Corporate Quality Director.
CUS
T
O
ME
R
N
eeds
and
expectat
i
ons
LOG
I
S
TI
CS
MANA
G
E
R
Loca
l
Vesse
l
Support
F
unct
i
on
Prov
i
des
l
oca
l
serv
i
ces to
vesse
l
s
Sh
i
p
M
anagement
F
unct
i
on
OP
E
R
ATI
O
N
S
MANA
G
E
R
M
anages the
vesse
l
s
Contract
i
ng
F
unct
i
on
CO
NT
R
A
C
T
S
MANA
G
E
R
A
ff
ili
ate
Q
H
S
E M
anager
Des
i
gnated
Person
A
shore
M
anages the
contracts
CUS
T
O
ME
R
CL
IENT
R
E
PR
E
S
ENTATI
V
E
CLIENT
SINGLE POINT
OF CONTACT
F
ULL S
E
RV
I
C
E
S R
AN
G
E
S
E
RV
I
C
E
S PROV
I
D
E
D
R
E
QU
I
R
EMENT
S
Sat
i
sfact
i
on
1 / 1
H
eads of the Reg
i
ons
de
li
ver the added va
l
ue that the C
li
ent expects
80




