04 Sustainability Statement Appendices ESRS Disclosure Requirement URD reference ESRS S4 Consumers and end-users Related to ESRS 2 SBM-2 – Interests and views of stakeholders 4.1.3.2 Constant, careful attention to the interests and views of stakeholders 4.10.3 A CONTINUOUS CUSTOMER DIALOGUE PROCESS AND MICHELIN’S LEADERSHIP IN SUPPORTING TIRE REGULATIONS Related to ESRS 2 SBM-3 – Material impacts, risks and opportunities and their interaction with strategy and business model 4.10.1 AN UNRIVALED QUALITY AND PRODUCT SAFETY STRATEGY TO MEET CUSTOMER NEEDS S4-1 – Policies related to consumers and endusers 4.10.2 THREE FUNDAMENTAL DOCUMENTS SUPPORTING DEPLOYMENT OF MICHELIN’S QUALITY STRATEGY S4-2 – Processes for engaging with consumers and end-users about impacts 4.10.3 A CONTINUOUS CUSTOMER DIALOGUE PROCESS AND MICHELIN’S LEADERSHIP IN SUPPORTING TIRE REGULATIONS S4-3 – Processes to remediate negative impacts and channels for consumers and endusers to raise concerns 4.10.1.1 Zero compromise on the safety and quality of Michelin products S4-4 – Taking action on material impacts on consumers and end-users, and approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and effectiveness of those actions 4.10.1.2 Sustainable product performance 4.10.1.3 Customer satisfaction: the bedrock of Michelin’s strategy 4.10.1.4 Innovating for customers with data-driven experiences 4.10.4 A POSITIVE IMPACT ON CONSUMERS AND END-USERS: INNOVATIVE PRODUCTS AND SERVICES S4-5 – Targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities 4.10.5 METRICS AND TARGETS ESRS G1 Business conduct Related to ESRS 2 GOV-1 – The role of the administrative, management and supervisory bodies 4.11.1 GOVERNANCE Related to ESRS 2 IRO-1 – Description of the processes to identify and assess material impacts, risks and opportunities 4.1.4.1 Methodology G1-1 – Business conduct policies and corporate culture 4.11.2 BUSINESS CONDUCT POLICIES AND CORPORATE CULTURE G1-2 – Management of relationships with suppliers Not material G1-3 – Prevention and detection of corruption and bribery 4.11.3 INITIATIVES SUPPORTING BUSINESS CONDUCT POLICIES AND THE CORPORATE CULTURE 4.11.4 PREVENTION AND DETECTION OF CORRUPTION AND BRIBERY 4.11.5.1 Percentage of functions-at-risk covered by anti-corruption training G1-4 – Confirmed incidents of corruption or bribery 4.11.5.2 Confirmed incidents of corruption or bribery G1-5 – Political influence and lobbying activities Not material G1-6 – Payment practices Not material 311 2024 UNIVERSAL REGISTRATION DOCUMENT_MICHELIN
RkJQdWJsaXNoZXIy NzMxNTcx