_284 2023 UNIVERSAL REGISTRATION DOCUMENT_MICHELIN 4 NON-FINANCIAL STATEMENT Sustainable Development Report These six steps could not be implemented without the foundation underpinning the Customer Promise Guarantee: ● management’s unflagging commitment; ● a special focus on the employee experience; ● skills; ● standards; ● reliable data and indicators. CLOSE UP: “We fulfill our commitments in implementing our solutions” Supplier quality assurance With regard to suppliers, Product/Service Safety standards are factored into raw materials specifications. Suppliers agree to ensure that these standards are properly understood and applied by their employees, with compliance verified during supplier audits. GUARANTEE OUR PROMISES TO CUSTOMERs GUARANTEE OUR PROMISES TO CUSTOMERs We know our Customers and our markets. We clearly communicate the promises contained in our offers. WE KEEP OUR PROMISES BECAUSE... We develop offers that meet their expectations. We respect our commitments through our operations. We measure the satisfaction of our Customers. We detect deviations from our promises and react promptly. SYMMETRY OF CONSIDERATIONS Mindset & SKILLS STANDARDS RELIABLE DATA KPI's MANAGEMENT COMMITMENT We respect our commitments through our operations.
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