27 ‘At Cerba HealthCare, the trust of our patients, prescribers, partners and correspondents is our priority. It involves the safety of patients and our staff, the satisfaction of our stakeholders – measured particularly by the NPS in France and Italy, and the examination of our customers' complaints. To continuously improve our level of service and the satisfaction of our patients, we work to harmonise practices and develop indicators such as the NPS.’ Céline Marcou Cherdel, Quality Director of the Cerballiance network Our communities of experts The experience shared by 4 communities of experts in microbiology, biochemistry, haematology and medically assisted procreation (MAP) creates synergies with a view to improving patient care. For example, MAP-community experts from the Cerballiance network together with vaginalmicrobiota experts from Cerba help to forge the Group's expertise in this theme of interest for the future, which could impact the success rate of in vitro fertilisation (IVF) by identifying patients with a favourable vaginal microbiota before implantation. ‘The medical communities are a real opportunity to improve the sharing of expertise, create enriching interactions to harmonise medical practices according to the latest current guidelines, and disseminate the latest scientific developments to always increase patient chances.’ Stéphanie Haim-Boukobza, Medical Director of the Cerballiance network
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