Carrefour - 2017 Registration Document

2 CORPORATE SOCIAL RESPONSIBILITY Carrefour’s duty of care plan CARREFOUR | 2017 REGISTRATION DOCUMENT 93 Confidentiality is assured at all stages of the process and Carrefour has pledged not to take any disciplinary action against an employee who reports an ethics issue in good faith. The system helps Carrefour to prevent serious violations of its Ethics Principles and to take the necessary measures when a violation does take place. It is one of the tools promoted under the agreement between Carrefour and UNI Global Union. http://ethics.carrefour.com/ Corrective and mitigation programmes for serious violations 2.6.3 Carrefour has developed action programmes adapted to the various situations arising from its operations. These programmes may be deployed at Group or country level, alone or in conjunction with competitors, or as part of the Group’s interactions with its suppliers. They also evolve in line with the risk situations identified in the Group’s operations, the information reported via the ethics alert system and the outcomes of audits performed. Post-audit corrective action plan Independent audits and inspections of supplier premises give rise to action plans designed to remedy any violations observed regardless of their severity. The supplier is required to implement each corrective action in the plan before a specified deadline. Compliance with the action plan and implementation deadlines is monitored through follow-up audits. If a supplier audit report contains a critical non-compliance issue, Carrefour will be informed within 48 hours. These issues mainly concern child labour, forced labour, disciplinary measures, attempted corruption, document falsification and safety conditions threatening the lives of workers. Immediate action is then taken by Carrefour and/or the supplier. Training or specific support may be provided to suppliers where warranted by the non-compliance issues (see section above on “Risk prevention: support and self-assessment for suppliers”). Collaborative corrective or mitigation actions Carrefour firmly believes that human rights and the environment are not competitive matters. Wherever it can, the Group seeks to implement a collaborative approach between brands and stakeholders to strengthen the effectiveness of mitigating or corrective actions and to provide a coordinated, structured response to the risks encountered. In the event of a violation of human rights or the environment, corrective programmes are implemented in conjunction with the stakeholders and local communities concerned, according to the situation facing them. Two major projects that Carrefour has recently been involved with to mitigate or remedy serious violations are the Clean Water Project and the Accord on Fire and Building Safety in Bangladesh (http://bangladeshaccord.org/ ). Implementation of and updates to the duty of care plan 2.6.4 The relevance and completeness of the duty of care plan will be assessed in working meetings with stakeholders, particularly those with expertise in the matters addressed by the plan: WWF ® France, FIDH and UNI Global Union. In connection with this assessment, the plan will be revised on an annual basis. As required by the law, Carrefour will report annually on the implementation of this duty of care plan. The first report will cover 2018 and will be published in 2019.